Stayed 5 nights at this hotel for a beach vacation. Wife and I had one room, while 2 teenage daughters had another. The rooms are very upscale and reminiscent of the Ritz. Nice furnishings, nice marble bathroom and amenities, nice TV. Robes in the rooms were a nice touch.
The beachfront property is very nice. Not a crowded beach at all when we went. The hotel and pool area are adjacent to the beach, so it is possible to sit at the pool area and see the beach and surf, not a sandhill - we liked that. The pool is nice and very kid friendly. The hot tub is nice and hot, not too large. The hotel appeals to an upscale clientel.
It is obvious that this hotel is trying to be at the level of the Ritz, but it does fall short in three areas - service, professionalism, and consistency.
Servicing the room and turn-down service was hit/miss. We usually left for dinner/shopping around 5:30-6:30PM, but turndown service was not always performed, or not always performed consistently - not a big deal, but not up to expectations. Servicing the room was also inconsistent - for example not emptying the ice bucket or emptying it but not leaving a liner.
Food Service at the pool area was also hit/miss. I did have a problem at lunch one day - apparently they forgot about my wife and I. We ordered salads and drinks - nothing complicated. The first round of drinks came in a reasonable time - then nothing, and more nothing. No refill, no dropping by to tell us they behind (I could see they were getting busy - but not overly busy). Then I could see that others were getting their more complex orders before our salads. We didn't say anything for a while because we were on vacation and trying to take it in stride. Finally I asked where our salads were - they quickly came out with them - but they were obviously somebody elses salads. My wife's was missing the grilled chicken and had a different type of lettuce and dressing. She asked for a replacement salad, but not after being told that it had the right kind of dressing. My salad was missing some ingredients, but I was so hungry by that time that I just ate it. The bill took forever to arrive, again I had to ask for it. Then it took forever to return. The waiters there appear to be high-schoolers or college kids, they just don't seem to be concerned about service. A simple apolgoy and acknowledgement of the delay and incorrect orders would have went a long way.
The front desk could use a little bit of computer training - causing checkout to take longer than should have been required. She should have asked for help rather than trying for several minutes to figure out what to do. Again - a high schooler or college student - who tried to serve, but did not have the knowledge of how to do her job.
Don't let any of these concerns seem bigger than they are. This happens everywhere you stay (well, not at the Ritz). The hotel is a very nice beach hotel with a staff that trys when it wants to - which is more than most other hotels. Given time and a more experienced staff, this hotel could rise to a level near the Ritz. I hope that they reach that - it would make a very good experience even better.
- Official Description (provided by the hotel):
- A beautiful oceanfront property on Central Florida's Treasure Coast, the stunning Kimpton Vero Beach Hotel & Spa, promises a relaxing sanctuary in a charming seaside village of Vero Beach. With beautifully appointed guestrooms and fully outfitted suites, our Vero Beach resort offers the perfect weekend escape or destination vacation. Its exceptional service, thoughtful amenities and features like the welcoming pool or the two dining venues make this the ideal Florida getaway. Two Electric charging station's on property. ... more less
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- Also Known As:
- Vero Beach Hotel And Spa - a Kimpton Hotel
- Kimpton Vero Beach
- Vero Beach Hotel And Club