We stayed at the hotel for 4 nights over New Year's in a 2 bedroom suite with our two young boys (ages 5 & 3) to visit family. We were in Room 112 which is near the hotel lobby and exit door. Overall the property is very nice and in a good locations. Unfortunately, there was a 20 something wedding party staying in the hotel at the same time and for 2 nights (1/2/09 and 1/3/09) that group partied through 4am both nights. The first night we let it go trying to understand the special occassion. The next morning we tried to change rooms, but there wasn't anything available in a 2 bedroom suite. They offered a free breakfast to make up for our lack of sleep. The second night it happened we complained at 1am. At first, the front desk denied there was anything wrong. Then my husband left the room and went to the front desk in person and there were about 15 people partying in the lobby. The security staff was young and unable to control the situation. Then we called again at 3am because the party next door in room 111 was still continuing. The next morning when I went out to the beach with my son, there were beer cans and chewing tabacco littering our patio. The pool girl was cleaning up at that time, but I couldn't believe the behavior of the guests. After 1 night of unruly behavior, how could the staff allow it to happen again? The front desk staff during the day was terrific. They were very sorry about what happened, but the overnight couldn't do anything to handle the guests. For wanting to be a high end, 4 star hotel, we felt like we were staying in a 1 star comfort inn by a highway. We understand our bad experience was due to the other guests, but the staff should have cared enough to remedy the situation by the 2nd night.
- Official Description (provided by the hotel):
- A beautiful oceanfront property on Central Florida's Treasure Coast, the stunning Kimpton Vero Beach Hotel & Spa, promises a relaxing sanctuary in a charming seaside village of Vero Beach. With beautifully appointed guestrooms and fully outfitted suites, our Vero Beach resort offers the perfect weekend escape or destination vacation. Its exceptional service, thoughtful amenities and features like the welcoming pool or the two dining venues make this the ideal Florida getaway. Two Electric charging station's on property. ... more less
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- Also Known As:
- Vero Beach Hotel And Spa - a Kimpton Hotel
- Kimpton Vero Beach
- Vero Beach Hotel And Club