This is the first time I've been let down by both Trip Advisor and Travel Magazine. We checked in late last evening (Thursday) for a four-night stay. The front desk was indifferent and no offer of a bellman to assist, though there was one on duty. We awoke to discover having been given a room with balcony directly over the restaurant and large humming air conditioning units -- a bit of an industrial view. I called the front desk to request a change of rooms (the hotel's own website indicated the availability of quieter, ocean-facing suites, which I asked for, understanding and accepting the additional charges). The front desk replied there were absolutely no other rooms, for today or throughout our stay. Curiously, she implied that by my booking on Expedia, there was nothing to be done. This afternoon I happened to share the elevator with the manager, and shared my disappointment with our accommodations. His reply was a rather indifferent "Well, this is the weekend" ... nothing more. I ventured out to the beach to discover no assistance in securing a chair or umbrella. Late afternoon at the poolside bar found complete lack of service. I jumped online and discovered a Kimpton Hotel & Spa a few hundred yards up the beach. We are checking out of here two days early and heading to the Kimpton. Within a minute of my new reservation, we received this from Kimpton... "We're looking forward to welcoming you...and everything will be taken care of." That's more like it.
- Official Description (provided by the hotel):
- This oceanfront resort is set alongside miles of pristine Florida golden sand beaches. The skilled staff stand ready to inspire and pamper, providing harmony and soul to every interaction. Gloria and Emilio Estefan's personal taste is evident throughout this Florida beachfront resort and is beautifully obvious everywhere you look. ... more less
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