Room booked on Jan 9th, 2014....for the week of March 15-March 21st 2014, between 6 phone calls to 'Johnny' the manager and 5 correspondence email's to 'Johnny' back and forth, with a conformation number for reservation...arrived after a 22 hr drive only to find out....NO ROOM for my family!!! NO RECORD OF ANY BOOKING!!!! Heart sank...I should of known by the phone conversations with 'Johnny' that he didn't take down my info. When we first got there, his comment was 'oh yeah' I talked to you 2 days ago & you cancelled'...I said 'Oh no I didn't', you didn't hear from me, then if I didn't hear it once I heard it 5 times...it was corporate who cancelled your reservations.
Corporate huh???? This ISN'T a 'chain motel.' I will be contacting the Treasure Island Chamber of commerce and the BBB about this. I will spare all of the other details of what my family had to do to jump thru hoops to get a room because this is the week of Spring Break and EVERYTHING was sold out, because everything was booked months ago!!!!!!
I will find out who "Corporate" is and let them know of how UNPROFESSIONAL 'Johnny' is. They need to know how their property is being managed. After we got a room, I got back on the reviews & low and behold.....Someone got to experience the same situation :( How sad....
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- Also Known As:
- Jefferson Motel Apts. Hotel Treasure Island
- Jefferson Hotel Treasure Island
- Jefferson Hotel Apts
- Jefferson Motel Apartments Treasure Island, Florida