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“we will not be back”

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Tropic Terrace of Treasure Island
Ranked #32 of 48 Hotels in Treasure Island
Certificate of Excellence
Lake Wales, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“we will not be back”
Reviewed July 20, 2011

we stayed the 4th of July weekend and when we got there we found out our room wasn't ocean front instead we were put in the very corner on the street side but we were getting married and we were determined not to let that bother us at first glance the room was nice until we got ready for bed and realized that there was blood stains on the sheets so i called the number they have posted on the lobby door(because no one is there after 5 i think) and the lady informed me there was nothing she could do because it was a holiday weekend so me and my future husband slept on the couch and when i went down Sunday to check out and let them know why we were leaving no one was in the lobby

Room Tip: had to clean the room our self or risk the chance of getting charged a cleaning fee
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank barbarad863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRStom, Manager at Tropic Terrace of Treasure Island, responded to this review, July 27, 2011
We are sorry for the inconvenience this guest has stated they had. I will begin this response by saying, there is no record of this guest calling to our after hours office with any problems whatsoever. This guest was never quoted an oceanfront room as we are not on the ocean. This property is directly beach front on the Gulf of Mexico. With regard to the guest stating that the office closes at 5pm. This is far from correct as the actual office hours are 11am-7pm and the employee that works there stays even later than that including when she stayed with the groom of this party in the common use room so that he would not see his bride in her gown. The guest arrived on Friday and would have called us that night to report said problem. We do not ever tell any guests that we do not have housekeeping especially on a holiday weekend as we know it is very busy and housekeeping is definitely needed. Housekeeping did work that weekend also. This guest visited the onsite office many times throughout the day on Saturday which included having the front office staff assist with getting spa appointment set and never once reported any issues to the person at the front desk including blood stained sheets. This guest did check out on Sunday, but not because they were dissatisified as they have insinuated, because that was the day they were due to check out.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
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    8
    12
    8
See reviews for
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48
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 5, 2011

Lots of free parking. The room #54 was clean, painted and updated. Built in 1950's.
Well equipped efficiency unit with everything needed supplied. Phone, TV and radio. WI FI available. The building is on the Beach, close to shopping and restaurants.
Quiet place. Guests were mature.
Teresa in the office was extremely helpful.
Highly recommend this place

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank bullwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
France/Ireland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 17, 2010

We stayed at Tropic Terrace for four nights in August, and overall the experience was poor.

We did like:

-being located right on the beachfront,
-the free parking (parking is at a premium all along these beaches),
-and the lack of housekeeping which meant there was no early morning disturbance every day.

We didn't like:
-the restrictive office hours (you can't see someone in person out of hours, you have to phone),
-the general lack of cleanliness (mold in fridge seal, stains on fabrics and walls), and the shabby furnishings (bed with no headboard, second-hand type furniture) in the apartment (ours was n°11),
-the very noisy air-con,
-the heavy-duty renovation noise going on into the wee small hours from the apartment above during our final night making it impossible to get to sleep (the DIYer sounded like he was in our room when drilling, hammering, etc).

As other contributors have said, this complex is a sort of co-op. At any given time, there may be owners or short or long-term renters in the various units. We saw 2 different people manning the front desk, and there is an agent who manages the rentals. She agreed to reimburse us for the final night of the stay, due to the inconvenience caused by the noise, and this was finally done about a week after we left and after a reminder phone call by us when we got home to Europe.

We didn't find this type of accommodation met basic tourism standards, as some owners clearly do not comply with the code of conduct of the complex. Other areas, such as the policy in regard to housekeeping seem unclear – there was a list of rules in a cupboard which mentioned daily housekeeping, but we were told that it was once a week, for stays of one week or more. We booked on the basis of previous tripadvisor reviews, and it may be that some apartments are better furnished than others, but all in all, we couldn't recommend Tropic Terrace. There were all kinds of accommodation available nearby and it may be worth looking around if you really have to be in a beachfront property in the vicinity of Treasure Island.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dmk33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac Falls, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 10, 2010

I've been coming here for years and have always enjoyed staying here. However, this year things have changed. Instead of having the regular employees, Debbie, Violet, Bill, and Mel, there is now a "management company" that handles guest reservations and needs. The old employees knew the regular guests and made everyone feel welcome and took care of us. The office stayed open until 9:00 Mon-Sat and until 7:00 on Sun. Now Debbie is the only "old" employee left and she has nothing to do with taking care of guests. She also leaves at 3:00. The management office is supposed to stay open until 6:00, but often closes early, which means guests cannot have access to the ice machine or grab a book from the bookcase if they want a book to read. In the past, maid service was available Mon-Fri at no charge. Now maid service is only available on Mondays, unless guests are leaving and the room has to be cleaned for another guest, and you pay extra for it whether you want to or not.

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank reachthebeach213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Treasure Island, Florida
1 review
Reviewed June 5, 2010

I stayed at the hotel for three days. When I called the concierge (Lisa) she was most helpful in all aspects of any question I asked. She let us pick the floor plan on which we wanted to stay. The room we chose was room 41. It was full of life and energy. My wife and I laid down on the bed we were sold. It was a true delight to stay at this establishment.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freighttrainsims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilton, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2010

My family and I stayed at Tropic Terrace Apr of 2010 in Room # 21. The room was wonderful, it has 2 brand new flat screen tv's (one in the BR and one in the LR), granite countertops, new appliances and a huge tiled shower. This unit was just completely remodeled. There is a nice large courtyard with plenty of tables and lounge chairs as well as a beach front BBQ pit with picnic tables. The motel is directly on the beach, with access to a walking/bike trail. The one great benefit for me was having a laundry facility in the motel. I have 2 young children that get dirty very easily. The staff here was very pleasant and helpful. My family and I really enjoyed our stay and will definately return.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sydnei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allover
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 17, 2010

Ask for Room #11 it is the best. Close to lobby and ice machine. Great remodeling job.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TTT12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tropic Terrace of Treasure Island

Property: Tropic Terrace of Treasure Island
Address: 11730 Gulf Blvd, Treasure Island, FL 33706-5118
Location: United States > Florida > Treasure Island
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
#19 On the Beach Hotel in Treasure Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Tropic Terrace of Treasure Island 3*
Number of rooms: 46
Official Description (provided by the hotel):
Tropic Terrace of Treasure Island by Liberte Management Group. - Our suites will offer a welcome respite after a day spent walking the beach, jet skiing, parasailing, fishing or doing any of the other activities that are offered in our area. We also offer free internet, cable TV, local calls, coin laundry, shuffleboard court, BBQ grill with picnic area and free parking. We are offering incredible weekend rates all summer long. Come play on our beach! ... more   less 
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Also Known As:
Tropic Terrace Of Treasure Island Hotel Treasure Island
Tropic Terrace Treasure Island
Tropic Terrace Of Treasure Island Florida

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