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“The Good, The Bad and The Ugly”

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Treasure Island Ocean Club
Ranked #20 of 48 Hotels in Treasure Island
Florida
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“The Good, The Bad and The Ugly”
Reviewed April 21, 2014

First, let me say this will likely be a lengthy review. I know when I am traveling I take the time to do research on Trip Advisor and have found it helpful on many occasions. I am hoping my review will help others.
I went back and forth between a terrible and poor rating for this location. I decided on poor as there were a few redeeming qualities...mainly the location as it is right on the beach and walking distance to shops and restaurants. The staff were all friendly, helpful and accommodating and they can't control many of the issues we had with this location.
We stayed in two rooms during our visit. Room 230, which was a "studio" type room that had a small sitting area, kitchenette, sofa bed and separate room with two queen beds. This room provided us with a view of both the ocean and the pool area. This room was dark and dated. The dressers were old and chipping and the bathroom was very small. The tub looked to have been painted over and was chipping paint, therefore preventing the water from draining properly. There were 2 closets, which had no doors and a few hangers. There was an iron and ironing board. The kitchen area had a microwave and one cup coffee maker as well as a college size fridge. There weren't any supplies for the coffee maker in this room. A few nights later we moved to Room 232. This room was one room with a table and chairs, kitchenette area, college size and regular size fridge, king size bed and private balcony overlooking the beach. The bathroom in this room was a bit larger, but again, the tub looked as though it was painted over and chipping. The furniture was old and chipping as well and this room was also dark. In both rooms we had light switches that seemed to operate nothing. The doors in both rooms stuck and the doors did not easily unlock with the keys. The continental breakfast their website advertises was coffee. Room service was sporadic...some days our room was cleaned, some days it wasn't. Luckily we brought shower gel and shampoo with us as we did not receive replacements on some days. The beds in both rooms were ok, but not what you would expect from a "renovated" hotel.
PROS: Located right on the beach
Walking path between the hotel and the actual beach
Grounds are well maintained (I think that's where the renovation money was spent)
Pool area is nice (we did not have issues with people "saving chairs" as some have noted in their reviews, but I could see that happening)
Staff are all friendly and accommodating
Walking distance to shops and restaurants as well as John's Pass
There was a shuffleboard court, 2 BBQ Grills and a fire pit for guests to use (bring your own wood for the fire pit)
They offer a weekly rate discount (which is a cost savings if you choose to stay a week)

CONS: Rooms are still in need of renovation
Rooms very dark and need better lighting
Furniture old and chipping
Tubs painted over and chipping
Carpets need to be replaced
Room service sporadic
Room cleanliness sub-par (likely due to its current condition)
Bathrooms are small and dated
Rooms smell musty
Website does not correctly reflect current conditions

This hotel must still be continuing their renovations instead of being fully renovated as indicated on their website. Buyer beware...

Room Tip: Beach view rooms seem to be the best from what we saw as well as what other guests described. But ev...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seadreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen P, Public Relations Manager at Treasure Island Ocean Club, responded to this review, April 24, 2014
Seadreams, thank you for taking the time to review Treasure Island Ocean Club. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

Providing our guest with the best possible hospitality and service has always been our mission. Although the site says newly renovated, it is a work in progress. We appreciate the feed back so that we can make the correct renovations that our guest feel are important. I have addressed this with the management team and I would love the opportunity to make this right and show you that we do know how to provide that customer service and quality you deserve.

If you come back to the Treasure Island Ocean Club I would love to have the opportunity to speak to you directly, so please ask for me. We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
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Gateshead
Level Contributor
131 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 20, 2014 via mobile

We had three bedrooms for one night . Ours was a queen bed . It was quite comfortable . The bathroom was small and something was spilled on the cupboard door under the sink . The bath didn't look clean and we wore beach shoes to stand in it to shower . The room was quite dark . There were coffee grounds left in the coffee maker so we didn't use that . The two family rooms had two beds in and showers which looked a bit cleaner . The pool area was pleasant but if it had been busy there wouldn't have been enough seats . The children enjoyed being in it . It's not too far to walk to the beach . We walked to John's pass , 20 minutes or so . We were told that new management had stopped doing breakfasts . There was a coffee machine in the reception area . We knew it wouldn't be anything fancy for the price we paid . Slightly disappointed that it wasn't as clean as it should have been but it was ok for one night .

Stayed April 2014, traveled with family
Helpful?
1 Thank Pixie056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen P, Public Relations Manager at Treasure Island Ocean Club, responded to this review, April 24, 2014
Thank you for taking the time to review Treasure Island Ocean Club. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

Providing our guest with the best possible hospitality and service has always been our mission. Although the site says newly renovated, it is a work in progress. We are still addressing issues with the rooms in our renovations and appreciate your feed back so that we do the correct changes.

If you come back to the Treasure Island Ocean Club I would love to have the opportunity to speak to you directly, so please ask for me. We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 20, 2014

While the staff tried hard to accommodate the rooms were awful. They were hardly renovated. The first room was unvacuumed they moved us to another room that had a leaky toilet, ants, windows that did not lock on the ground floor. It was just overall a dump in the rooms. We changed hotels after one night.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mjoyce5291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen P, Public Relations Manager at Treasure Island Ocean Club, responded to this review, April 24, 2014
Thank you for taking the time to review Treasure Island Ocean Club. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

Providing our guest with the best possible hospitality and service has always been our mission. Although the site says newly renovated, it is a work in progress. I have addressed this with the management team and I would love the opportunity to make this right and show you that we do know how to provide that customer service and quality you deserve.

If you come back to the Treasure Island Ocean Club I would love to have the opportunity to speak to you directly, so please ask for me. We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Treasure Island hotels

Lexington, Kentucky, USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 15, 2014

The website notes that the property is "newly renovated", and while the exterior of the property has been recently updated - the rooms need serious attention. We had two rooms on the property. One was a queen/queen "suite" with a pull out couch. The decor was seriously dated, the bathroom was in horrible shape and tiny, and the linens were scratchy. Our next room was worse! The tub and sink were chipped, there was nowhere to hang a towel save in the shower (defeating the purpose) and again, the linens were sub-par. The promised "continental breakfast" was, in fact, coffee. The staff ARE very friendly and the location IS great but, even at their lower prices - I don't think it was worth it.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmfoley3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen P, Public Relations Manager at Treasure Island Ocean Club, responded to this review, April 17, 2014
Thank you for taking the time to review Treasure Island Ocean Club. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

Providing our guest with the best possible hospitality and service has always been our mission. Although the site says newly renovated, it is a work in progress. I have addressed this with the management team and I would love the opportunity to make this right and show you that we do know how to provide that customer service and quality you deserve.

If you come back to the Treasure Island Ocean Club I would love to have the opportunity to speak to you directly, so please ask for me. We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine KY
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 11, 2014

Overall seemed to be clean which is most important. We where in unit 3
Pros:
Price was reasonable.
Walking distance to Restaurant and shopping Johns Pass about a mile away.
Beds seeme to be in pretty good shape.
Nice sidewalk behind the buildings for a mile or so so you dont have to walk on the sidewalk near traffic.
Staff seemed nice.

Cons:
Room seemed very humid Air not working as well as it should . Room seemed dark
Bathroom and shower very small(nowhere to set anything in the bathroom) bathroom dore would not close all the way.
outside door are old school with key and lose handle.
They have a pool but limited space. The pool hogs would lay a towel on the chair and clam it all day whether they where there or not. The motel has pool towels though.
Beach is a football length away from the motel keep this in mond if you have trouble walking or dont like to walk. This seems to be the case for most to the motel within a mile or so.
To me clearwater is a lot nicer but the beaches seem let crowded in TI.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelalittle63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen P, Public Relations Manager at Treasure Island Ocean Club, responded to this review, April 17, 2014
Thank you for taking the time to review Treasure Island Ocean Club. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

Providing our guest with the best possible hospitality and service has always been our mission. Although our website says newly renovated, it is a work in progress. I have addressed these items you have brought to our attention with the management team and I would love the opportunity to make this right and show you that we do know how to provide that customer service and quality you deserve.

If you come back to the Treasure Island Ocean Club I would love to have the opportunity to speak to you directly, so please ask for me. We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wantagh, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 10, 2014 via mobile

Nothing fancy or stuffy about this place. Everyone here is relaxed friendly and just chilling out. Beautiful beach, nice pool. Can walk to shops dining. Really enjoyable place to spend a couple of days and relax!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen P, Public Relations Manager at Treasure Island Ocean Club, responded to this review, April 17, 2014
Thank you for taking the time to review Treasure Island Ocean Club. We truly value the opinions of our customers.

Providing our guest with the best possible hospitality and service has always been our mission. I am glad that you enjoyed your stay and found us to be a relaxing vibe.

We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine
Level Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 10, 2014

I have been staying at this place since 1997 (missing 4 years). What a difference a year makes!
I was very impressed with all the updating that has been done. Had a "garden view" unit. Thought we were having two queen beds, but had a king and a pull-out couch. It was do-able. Kitchenette was all redone, too, although we had no need for a full-size stove. Would have liked to have a microwave and a toaster. Oh well, I'll keep all this in mind when I make the reservation for March, 2015! Yes, I will be back. Breakfast was ok. Staff was great as always. 6 of us had a nice evening around the firepit. Pool area redone, all new pool furniture. Great job, guys!!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaineGuyBangorArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen P, Public Relations Manager at Treasure Island Ocean Club, responded to this review, April 17, 2014
Treasure Island Ocean Club would like to thank you for your continued patronage. As always, customer satisfaction is our #1 priority. We are always seeking new ways to provide excellent customer service to our guests so your comments are always welcome and we are happy to know that our staff was as helpful and accommodating as you remember. We hope that when you return to the area you will stay at Treasure Island Ocean Club again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Treasure Island Ocean Club

Property: Treasure Island Ocean Club
Address: 11500 Gulf Blvd, Treasure Island, FL 33706-4646 (Formerly Trails End Resort Motel)
Phone Number:
Location: United States > Florida > Treasure Island
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#13 On the Beach Hotel in Treasure Island
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Treasure Island Ocean Club 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Trails End Hotel Treasure Island
Trails End Treasure Island
Treasure Island Ocean Club Florida

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