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“Do Not Stay Here”

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Treasure Island Ocean Club
Ranked #21 of 48 Hotels in Treasure Island
Orlando, Florida, United States
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Do Not Stay Here”
Reviewed October 9, 2013

I stayed here on Oct 3rd 2013 though the Oct 6th 2013 to attend a wedding, and was suppose to receive a 25% off my all ready reserved room because of problems when me and my sister stayed there on night prior. On arrival I was charge for the two rooms I booked. Upon checking in my brothers room was not ready and had plumbing problems and after 5 hours they moved him to another room. This room had electric problems and the ended up using an extinction cord to power the fridge and microwave. The next day around 1:00 PM I was told that I was not charged enough and owed over 100.00 more for the two rooms and if I did not like it check out was at 11:00. We had a party to attend in a couple of hours and the next day a wedding and I did not think moving to another hotel was the best thing I should do at the time and went ahead and paid the charges. The next day while taking a shower the ceiling tile came down on me. When I went and showed them the tile they said (don't tell me this feel on you) I said yes it did on my head. All they said was sorry did not even ask if I was ok although I was It could of been a lot worse. As I needed to get to the wedding I did not pursue the issue. On returning to my room that night I found they did not even repair the problem and scene they close at 11:00 no way to get them to, so no shower that night or the next morning. On checking out they asked if I was going to book a room for the 4th of July which really truly surprise me, I just simply said no would never stay here again and, she ask (Oh is that because of what happened to you?) Please do not stay here they charge you and get you into a room then latter tell you that you have to pay more, tiles fall on your head, broken sidewalks, electric that does not work including outside lighting, locks on doors broken, Hand rail going up the stairs to the second floor is way too short because they did not take that into consideration when they added brick to the steps, they also had water issues where they shut it off on us several times during our stay. And to top things off they have someone standing outside with a sign offering to let them use the pool for $10:00 a day (never in my life have I seen this).

Room Tip: This Hotel Has Changed it Name to Treasure Island Ocean Club.
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  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
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1 Thank Merrilyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Owner at Treasure Island Ocean Club, responded to this review, October 17, 2013
As the owners of the Treasure Island Ocean Club we are focused on providing a safe, comfortable, convenient, value based property for all future guests to enjoy. Since purchasing the hotel, it has undergone a major renovation to exterior, public areas, and all rooms. As with any renovation there will be issues that arise and to ensure all of our future guests never have a similar experience we have reached out to this reviewer to better understand their experience and to work towards fixing any outstanding issues. It is important to note that the ‘parking sign guy’ is there to offer parking for those going to beach that are not guests of our hotel. All guests who stay with us are able to park for free and enjoy all public areas of our hotel, including the pool, for free. Guest feedback is important to us as with their help we will be able to continue to provide a clean, comfortable, and customer centric hotel experience for all of our future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Bangor, Maine
Level 6 Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 23, 2013

My "usual" room was not available due to refurbishing, so I was given a room with a bedroom. All three rooms, the living/dining, bathroom, and bedroom had a gulf view. Really nice! I will be back! I did notice on another review that it had been sold...I hope the new owners are as nice and as accommodating as the former ones.
Thanks again, Trail's End

  • Stayed March 2013, traveled solo
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Thank MaineGuyBangorArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Treasure Island Ocean Club

Property: Treasure Island Ocean Club
Address: 11500 Gulf Blvd, Treasure Island, FL 33706-4646 (Formerly Trails End Resort Motel)
Phone Number:
Location: United States > Florida > Treasure Island
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#13 On the Beach Hotel in Treasure Island
Price Range (Based on Average Rates): $
Hotel Class:2 star — Treasure Island Ocean Club 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Trails End Hotel Treasure Island
Trails End Treasure Island
Treasure Island Ocean Club Florida

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