I stayed here on Oct 3rd 2013 though the Oct 6th 2013 to attend a wedding, and was suppose to receive a 25% off my all ready reserved room because of problems when me and my sister stayed there on night prior. On arrival I was charge for the two rooms I booked. Upon checking in my brothers room was not ready and had plumbing problems and after 5 hours they moved him to another room. This room had electric problems and the ended up using an extinction cord to power the fridge and microwave. The next day around 1:00 PM I was told that I was not charged enough and owed over 100.00 more for the two rooms and if I did not like it check out was at 11:00. We had a party to attend in a couple of hours and the next day a wedding and I did not think moving to another hotel was the best thing I should do at the time and went ahead and paid the charges. The next day while taking a shower the ceiling tile came down on me. When I went and showed them the tile they said (don't tell me this feel on you) I said yes it did on my head. All they said was sorry did not even ask if I was ok although I was It could of been a lot worse. As I needed to get to the wedding I did not pursue the issue. On returning to my room that night I found they did not even repair the problem and scene they close at 11:00 no way to get them to, so no shower that night or the next morning. On checking out they asked if I was going to book a room for the 4th of July which really truly surprise me, I just simply said no would never stay here again and, she ask (Oh is that because of what happened to you?) Please do not stay here they charge you and get you into a room then latter tell you that you have to pay more, tiles fall on your head, broken sidewalks, electric that does not work including outside lighting, locks on doors broken, Hand rail going up the stairs to the second floor is way too short because they did not take that into consideration when they added brick to the steps, they also had water issues where they shut it off on us several times during our stay. And to top things off they have someone standing outside with a sign offering to let them use the pool for $10:00 a day (never in my life have I seen this).
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- Also Known As:
- Trails End Hotel Treasure Island
- Trails End Treasure Island
- Treasure Island Ocean Club Florida