All things listed below are things the housekeeper or maintenance would see at a glance (we have pictures supporting our comments).
Please note that once you have paid for this LUXURY rental unit you are stuck. If it had been associated and/or managed by the property we would have requested a new room. We did not call the hotline because we did not want a crew in our room for a day or more during our vacation. We cleaned what was necessary for us to enjoy our time but do not want others to experience what we did. Everything except the noise was avoidable.
• This property is “Sunset Vista HOTEL Suites”. Because it is a hotel it has a busy transient, environment and the front desk confirmed that they were a “hotel”.
o Parking under building.
Cars horns honk day and night as guests lock their cars.
Hotel workers move dumpsters and other carts which you can clearly hear usually in the very early morning.
o The suite is at an angle towards the street. This allows you to hear every large truck, car and motorcycle that goes by clearly!
o Weddings and they have a lot according to the front desk. Not an issue until a drunk is arguing and screaming under the building in the parking area between 1am and 3am in the morning.
o Refrigerator. The motor when it turns off makes a LOUD noise. We thought it was people dumping trash (outside the door) and was stunned when we realized it was the fridge. This happens every time, day and night the fridge motor shuts off.
• Cleanliness (or lack of upon entering the suite):
o Fecal matter in the main bathroom toilet.
o Counter in master bathroom was never cleaned before we entered, dirty! There were hair pins on the counter which confirms the lack of cleaning.
o Cushions on dining chairs so stained and dirty we put towels on them before sitting.
o Knife holder in the kitchen looks to have never been cleaned. Covered with oil and dust so that it appears to be growing mold…
o Dryer was full of sand. We spent an hour running the dryer and vacuuming the sand so we could use the dryer.
o Floor may have had the center vacuumed but they are dirty.
• Window coverings:
o The verticals in the second bedroom are bent but overall do not fit the window to block light. This is important because this window faces the courtyard which is well lit at night therefore the bedroom is well lit.
o The verticals in the main area have some broken slats.
• Master bath
o Plumbing is corroded and out from the wall. Has the appearance of what I would expect in a cheap old motel.
o Cannot take a bath, no stopper.