This is a very small privately owned motel. We began communicating with the owner about six months ago and everything seemed to be great. We had family in the area and the owner quoted us a reduced price and called it a "local special." We confirmed the reduced rate several weeks prior to traveling. I found it odd when we arrived that we were the only guests at the motel, but I soon found out why. When we checked in, I told the "day manager" of the quoted price and she checked us in with no problems. We found the rooms were obviously older, but a lot of work had been done to make them nice and the room was very clean, When we returned to the room about 9:00PM a man was standing outside our room. When we got out of the car, he told us he was the owner and said, "you told my girl that I told you the room was $80." I told him that was correct, as that is what he had quoted over the phone and later confirmed. He went on a rant for about five minutes telling us over and over that he had never said any such thing, and insinuating that we were lying to him and were trying to cheat him. I told him that there was obviously some sort of miscommunication and he would only say that "there was no miscommunication on my part." He said that because we had children he would not have reduced the rate due to the number of people (two adults, a 6 yr old, a 2 yr old and an infant) in the room he would never offer a discounted rate and there was no local special. Eventually, he began to yell at the top of his lungs for us to "go to another flee bag motel." All of this was while our children were in the car watching. It was very late for the kids and I told him that we would be out in the morning. When we got into the room, he proceeded to stand outside and beat on a garbage can with some sort of stick. This was the definition of "bait and switch" and it was clear that the owner is mentally unstable. He did not appear to be drunk, but his behavior was bizarre to say the least. I must say it was the worst example of "customer service" I have ever seen. We left the next morning and found a nicer motel that was every bit as clean for less money. Unless you want to be accosted out of the blue by an irrate motel owner, called a liar, and charged a rate that is 33% higher than quoted, I would not recommend this motel.
- Official Description (provided by the hotel):
- Come stay at the charming Tequesta Palms Inn! Located less than a mile and half away from the beach, this is your perfect budget location for a vacation! ... more less
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