I went diving with Conch at the end of December 2012. We had a great guide named Mike who was required because my dive buddy was not Advanced certified and we were doing a deep dive to a wreck. The crew on the boat, however, failed to provide normal service to me as a client. There was something going on with the captain; he was in bad mood or something. He would not answer a question that Mike asked him on the way to our dive site. When I entered the water I had a problem with my mask, so I could not submerge until I corrected it, which I was trying to do at the buoy in front of the boat. The mate, Jason, asked me what was going on, I told him, and he told me to come back to the rear of the boat. I thought he was going to assist me, but he told me that I could not dive, because my group was already gone. I found out much later (on my way to my car) that my guide Mike had come back to get me at the front of the boat, but was told by the captain to go on without me. I also found out that there were spare masks on the boat that they could have given me. When I spoke to the Brenda in the office about all of this, she did nothing but take the side of the lazy crew, and claimed it was a safety issue because Mike could not have left my buddy to wait for me. But he already had done that, and assured me that I could have made the dive if the crew had been willing to help me with my mask issue. They did not even offer to give me any credit toward another dive in the future, which was really the final & ultimate failure.
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