Don't even think about staying here. They REFUSED to cancel my reservation a month and a half in advance and INSISTED on charging me the full amount for my 3 nights. Not just one night, ALL THREE. I called in advance before making the reservation to check their policy and they ASSURED me repeatedly that it was fully refundable if I cancel up to a week in advance.
They insisted that I was given a special rate and therefore non-refundable when actually it was the same rate across the board. This is a horrible policy I have only seen used at 2 star airport hotels but it seems that's what they aspire to be. A woman in reservations said she had no way to cancel the reservation which wasn't true.
I opened a dispute through American Express and I still couldn't get my $714.18 for 3 nights back because the Accounting Manager told a HUGE lie and said I never cancelled the reservation. So to summarize, the reservations woman says she can't cancel the reservation then manager said I never cancelled the reservation so it's not refundable. Nice work guys. I've reopened the dispute and will keep fighting this until I get my money back.
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- Also Known As:
- Ocean Pointe Suites At Key Largo Hotel Tavernier
- Ocean Pointe Hotel
- Ocean Pointe Tavernier
- Ocean Pointe Suites Key Largo
- Ocean Pointe Key Largo
- Ocean Pointe Suites At Key Largo Tavernier