A member of our party made a reservation for 4, for 5pm. We arrived at 5:02 and saw a note that said, "Ring the bell". An elderly lady came to the door and we had reservations for 5. So she asked what the password was, we all looked to the member who made the reservation and she said she didn't remember. Her husband said, "is it please?". The lady said, "no". We stood there waiting for her to say, "just kidding, come on in". But it never came.
So again we asked if we could come in and she said, "not if you don't remember the password. You are the first people to forget the password in 5 years" (really? I doubt that). Anyway, so we went on to explain that we are 2 couples on a very rare date night because we EACH have 3 children and we decided to come to the winery. (Which, by the way, could be the reason the member of our party for the password... 3 children underfoot and multitasking). She told us to come back the next day. We reiterated that we have 3 children EACH and that we were currently paying for a babysitter. She then suggested Sunday (superbowl). Clearly, she wasn't understanding us.
She then went inside and got the elderly gentleman to come out (shutting the door behind them each time). He said that they give everyone a password and write the phone number next to it. So we asked if we could tell him our phone number. THEN he said that everyone on his list was marked off already, so we couldn't possibly have a reservation. THEN he said they were 4 over all ready and would get in trouble with the fire marshall if they let us in.
He literally walked us to the curb and said, "sorry". We were left stunned.
We had a groupon that expired 2 days later so he told us he would still accept it for the next round of groupons and we had him sign it (in case he forgot, ya know). But I will not be going back there.
So in all, there were 3 different excuses:
1. Forgot password
2. All the reservations were "crossed off"
3. They were over fire code limit already
I don't understand why she went through the stupid password hoopla if all the reservations were "crossed off".
I think they overbooked and were mad that we were 3 min late.
They have officially lost our business... and we are telling EVERYONE we know about it.