We had just experienced the worst customer service at Longhorn Steakhouse, 2110 E Fowler Ave, Tampa, FL, that we have experienced anywhere. We arrived at approximately 11:40am on 5/29/13, and were promptly seated by the hostess. Our server, Tony, appeared approximately 10 minutes after we arrived. She took our drink order, and returned 10 minutes later. After placing our order, that was the last time we saw Tony. Another server brought us our entrees after another 20 minute wait. I had to get the attention of the hostess in order to get our drink refills. Our food took forever (or so it seemed) to arrive. We did tell the server we were in a hurry as we had an appointment. I hailed the attention of the manager (he was standing at the hostess stand, not interacting with the guests like he should be) to get additional refills. I told him of our experience. He offered to pay for our meals, which I refused. I was expecting him to say something to the fact that he will make sure this will not happen again, but he did not say anything, except that "he was sorry". We frequent this restaurant three times per week or more, as well as Red Lobster and Olive Garden. The low quality service we received is an embarrassment to the Darden organization. I have never experienced such low quality service as we did today. There are dozens of other restaurants on Fowler Avenue looking for loyal customer and their dollars. If the manager spent more time interacting with the customers, situations like this would be minimized. I thought Darden had higher standards than what we had experienced.
Any business would not exist without customers. And if you have customers, you have to have customer service. Everybody talks about the importance of good customer service, but few seem to follow through on it.