I am a rewards member and devout Marriott customer. Reservation booked online using a discounted rate. Showed up around 10:30pm on March 17 after the Lightning game and was told rudely and bluntly by Yusiff Belal that my credit card to guarantee the reservation was rejected. "We tried your card at 6pm and it did not go through so we gave your room away."
I asked why a phone call was not made to me and, again, was told very bluntly and rudely that they do not do that. If this is the policy, I can somewhat understand. But at the same time, why ask for our contact information when making a reservation online? Travellers are arriving from all over the world, flying/driving incredibly long distances to show up in the middle of the night, only to have a rude front desk agent tell them their room was given away and that the hotel (and all other Marriott properties nearby) is full? I asked to see a copy of the cancellation made by them and he said he could not produce it. I even had another woman, a complete stranger, who was checking in at the same time as me and was hearing everything absolutely rip into Yusiff and this Marriott property for leaving a loyal customer stranded like this and for the poor service being shown.
The undeniable perception is that my discounted room was bumped for a full-price paying customer. Brad Spurlock, General Manager, needs to ensure this never happens again to anyone. It's called the hospitality industry for a damn reason. I'm here to tell everyone who relies on TripAdvisor how inhospitable the Courtyard Tampa Brandon was for my pregnant wife and myself.
- Official Description (provided by the hotel):
- With easy access to I-75 and just 10 minutes outside of downtown Tampa, the Courtyard Tampa Brandon hotel offers a central location to attractions including Busch Gardens, Florida Aquarium and Midflorida Credit Union Amphitheatre at the Fairgrounds. Business travelers and vacationing families love our modern hotel rooms with flat-screen TVs, free WiFi and plush Marriott bedding. Our state-of-the-art lobby is highlighted by the interactive GoBoard providing the latest news, traffic and weather. When you stay with us, you'll enjoy our onsite Bistro serving healthy breakfast items, Starbucks coffee and evening bar service. Take advantage of our free amenities including parking, indoor pool and 24-hour fitness center. Our ideal location and thoughtful amenities make us a top choice among hotels in Brandon, FL. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Orbitz, Expedia, Priceline, Travelocity, Hotwire, Hotels.com, TripOnline SA, Cancelon and HRS so you can book your Courtyard Tampa Brandon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard Tampa Brandon Hotel Tampa
- Tampa Marriott
- Tampa Courtyard