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“Quality”

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Courtyard Tampa Brandon
Ranked #78 of 163 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Gainesville, Florida
1 review
“Quality”
Reviewed November 3, 2012

I have stayed at this hotel in the past and I can tell you that the changes they have made are great. This is basically a new hotel with the same great people. They completely gutted their old worn down rooms and did an amazing job at transforming them into comfortable and stylish rooms. Compared to the competition in the area this place is bay far the best place to stay. I will be back and hope to see all of you there too.

Room Tip: Ask for a room with a balcony.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey W, General Manager at Courtyard Tampa Brandon, responded to this review, November 6, 2012
Chris P,
We appreciate you taking the time to share about your experience at our hotel. You are right about our transformation this year; our staff has worked very hard this year to upgrade our hotel from top to bottom. We all really enjoy sharing our great new hotel with all of our guests. With everything that we have added, we truly are one of the best hotels in Tampa and hope that we get to see you again the next time you are in town.

Thanks again!
Casey and the entire Courtyard Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
Kissimmee, Florida, United States
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 13, 2012

This property is a bigger wreck than Lindsay Lohan. We chose to stay here because the property was newly refurbished and in a semi close location to Busch Gardens as we were headed for Howl-O-Scream, which was amazing!

I have stayed at several Marriott locations, and this was by far was the worst. The most important aspect when staying at a hotel I believe is "Customer Service". I don't think that this property understands the definition of that.

In particular, there was a request made to the Front Desk where we had requested for the bed to be turned over. The male agent appeared very confused, and upon clarification from his coworker to the meaning of "turning down the bed" he replied with "WHAT IS WRONG WITH THE BED?", in a very powerful and startling tone! At this point, we had just let it go and moved on with our day.

Another instance, was in the early evening where we had asked an agent a question in regards to hotel amenities. She replied with a one word answer, walked away, and moved on to her next task.

Come to think of it... not once when we walked into the entrance doors of the lobby were we greeted.

After going through our day, we finally returned to the hotel around 2AM. Night Auditior, Melissa was surprisingly very friendly, accommodating, and made a very good impression with us after a long day. Maybe some of their associates should take Guest Service 101 with her.

Overall, this stay was truly disappointing. They received two "dots" simply because it was newly renovated, and Melissa gave a lasting impression with us....

This property really has potential... They just have a lot to learn when it comes to Customer Service.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey W, Manager at Courtyard Tampa Brandon, responded to this review, October 16, 2012
Kevin, M,
Thank you for taking the time to review our hotel and sharing your honest feedback of our hotel and associates. Unfortunately the level of service that you received was well below our standards and I am taking immediate action to see that it NEVER happens again. I hope you received my email this morning to address and resolve the issues you experienced personally. We want every guest to have a great stay with us and we want all of our guests to come back every time they are in the Tampa area. Thank you again for staying with us and rest assured that these issues will be fixed immediately. We hope that you give us the opportunity to serve you the next time you are in Tampa.

Casey Wadlow
General Manager
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NAPLES,FL
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 26, 2012

We needed an overnight in the area, and we are happy we chose this Courtyard.The location is good with every thing you might need very close to it. The hotel has just recently been renovated and you can see it pretty much everywhere. The front desk staff was very courteous and so it was the personnel at the Bistro. We had dinner and breakfast from there and even though the food is nothing spectacular and very limited is really not that bad, but if you want something better there are infinite choices of food all around the area. Our room was a king with a sofa bed, it was ample enough for our family of four, with HDTV and plenty of channels, coffee maker, and a small fridge, the bathroom was clean and tidy, and everything was in working order. There is an indoor pool which unfortunately didn't have a chance to use, ample free parking and free and fast WiFi which is just the way it should, (paying for parking and WiFi is a personal pet peeve of mine). Overall we are happy with our stay, and would stay there again without a doubt.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JUMACALSI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey W, General Manager at Courtyard Tampa Brandon, responded to this review, August 31, 2012
JUMACALSI,
Thank you for such a nice review!!! We are so happy that you enjoyed your stay with us and thank you for the feedback. We love our new hotel and all of the exciting features we get to share with our guests. From our upgraded technology offerings, to our in house Starbucks our hotel has a ton to offer for any traveler. We hope that everyone enjoys it as much as you did. We are working to perfect our food service and to ensure everything that comes from our kitchen is delicious. We look forward to seeing you the next time you are in Tampa.

Thanks again!
Casey and the entire Courtyard Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
Reviewed August 9, 2012

We spent 2 nights at this location and were very pleased. The staff was accommodating and very helpful. We were a bit hesitant due to a few of the reviews. However, once we found the renovations were complete, we booked with confidence. When we arrived at the hotel we found it to be very clean, very modern, and very comfortable. We would highly recommend this location as it is convenient to the Amphitheater, The Hard Rock, and about 20 minutes to the beaches. We'll be back!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey W, General Manager at Courtyard Tampa Brandon, responded to this review, August 31, 2012
Jeff E,
Thank you for taking the time to share about your experience at our hotel. Our staff has done a lot of work over the past several months to upgrade our hotel from top to bottom. Every one of our associates really enjoys sharing our great new hotel with all of our guests. With everything that we have added, we truly are one of the best hotels in Tampa and hope that we get to see you again the next time you are in town.

Thanks again!
Casey and the entire Courtyard Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Tampa Brandon

Property: Courtyard Tampa Brandon
Address: 10152 Palm River Road, Tampa, FL 33619-4471
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Green Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Tampa Brandon 3*
Number of rooms: 90
Official Description (provided by the hotel):
With easy access to I-75 and just 10 minutes outside of downtown Tampa, the Courtyard Tampa Brandon hotel offers a central location to attractions including Busch Gardens, Florida Aquarium and Midflorida Credit Union Amphitheatre at the Fairgrounds. Business travelers and vacationing families love our modern hotel rooms with flat-screen TVs, free WiFi and plush Marriott bedding. Our state-of-the-art lobby is highlighted by the interactive GoBoard providing the latest news, traffic and weather. When you stay with us, you'll enjoy our onsite Bistro serving healthy breakfast items, Starbucks coffee and evening bar service. Take advantage of our free amenities including parking, indoor pool and 24-hour fitness center. Our ideal location and thoughtful amenities make us a top choice among hotels in Brandon, FL. ... more   less 
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Also Known As:
Courtyard Tampa Brandon Hotel Tampa
Tampa Marriott
Tampa Courtyard

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