My husband and I are IHG platinum members and usually have nothing but good things to say about most IHG hotels, however this was awful from the start. We had booked online for a 4 night stay. Due to weather issues we didn't arrive on time, I called the hotel and advised them that we would be in at 8:00 the next morning but wanted to keep our reservation as we would be staying in the airport the night before and would want to sleep when we arrived. I was told no problem.
When we arrived there was renovations going on everywhere. Parking was very limited,as the were blocked off for some reason, windows were covered with plastic and the pool was blocked off. When we went to check in, we were told VERY quickly that check in was 3:00 and there was no room for us. I explained that I had been charged for a room starting the day before, and had called so there should be a room. After checking again, we were given a room and on our way to it passed the fitness room which was also closed due to renovations.
We asked if we could transfer our stay to another holiday inn and said we would pay any additional cost so that we could have a pool/fitness room. I was told I could only do this if I wanted to pay for another hotel and that I could call the manger on Monday and see if he would refund me for the stay. We had paid in advance so would be out 565.00 if the manager didnt do this.
I was not going to take the chance of being out that kind of money so we stayed. I wish that I had just paid and left. We arrived on Sat am and checked out on Tuesday am, in this time, our sheets were not changed and we were not given towels or even toliet paper unless we went down to the desk to ask for it.
I can understand being busy and understaffed but to not have a room cleaned for 4 days is unacceptable. We even put the trash outside the door of our room when it was to full for the room.
Would never stay here or send anyone to this hotel.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel Tampa-Rocky Point Island is located 2 miles from Tampa International Airport with complimentary shuttle service from 5 AM - 12 Midnight. Centrally located on the shores of Tampa Bay we are only minutes from Tampa International Airport, Raymond James Stadium, home of the Tampa Bay Buccaneers, Westshore Business District and other area attractions. The Holiday Inn Express Hotel Tampa-Rocky Point Island features 88 guest rooms with interior corridors. We also provide a complimentary deluxe breakfast bar, 24-hour lobby coffee bar, free Internet access in every room, and free local and 1-800 telephone calls. Our guest rooms all include: two-line speaker telephones with data ports and voice mail, generous desk space with ergonomic chair, 25 inch satellite TV with free HBO, ESPN, CNN, and the Weather Channel. For your dining pleasure, the Bahama Breeze is located right next door. Our hotel also offers complimentary parking as well as a 24-hour exercise room and heated waterfront outdoor pool. Meeting facilities are also available. We warmly welcome Priority Club guests with express check-in and express check-out. Whether your travel is business or pleasure, the Holiday Inn Express Hotel Tampa-Rocky Point Island will be your smart stay of choice. Thank you for choosing the Holiday Inn Express. ... more less
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- Also Known As:
- Holiday Inn Express Tampa - Rocky Point Island Hotel Tampa
- Holiday Inn Tampa
- Tampa Holiday Inn