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“Convenient City Hotel in Tampa” 4 of 5 bubbles
Review of The Westshore Grand, A Tribute Portfolio Hotel, Tampa

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The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Ranked #34 of 162 Hotels in Tampa
GreenLeadersBronze level
Orlando, Florida
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Convenient City Hotel in Tampa”
4 of 5 bubbles Reviewed August 22, 2014

Upon arrival, the Intercontinental Tampa has impressive surroundings, it's a beautiful hotel. The front desk staff is professional and service oriented. However, all experiences we had with the hotel lounge and restaurant was sub par.
We were in Tampa with another couple for an event and thought it would be a good idea to have a drink at the hotel lounge.
Service there was extremely slow, which frustrated us tremendously.
The next day, we all went to the hotel's restaurant for breakfast. We waited at the host stand without any acknowledgement for 10 minutes. Once we were seated, it took another 10 minutes to be greeted by wait staff. The entire dining experience was frustrating. The breakfast order was not put in correctly which extended our wait time. In addition, we were repeatedly asked about our order. When we requested items such as milk for coffee, our requests were never granted. I had to use the cereal milk at the buffet for my coffee. I also passed several wait staff along the way and was never greeted or assisted. Our whole party had a horrible breakfast experience.
Other than food and beverage, our room was very nice, as we had a corner business suite. The room was perfect, had great views of the city and a cozy nook for the bedroom.

If you are visiting Tampa, I do recommend this hotel for lodging, but not for dining.

Room Tip: Corner business suites are spacious and make your stay extra special.
See more room tips
Green Features: I was not aware of their environmentally friendly practices.
  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
Helpful?
Thank Gwendolynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acrockettintercon, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, September 1, 2014
We are appreciative for your truthful review of our hotel and restaurant. It is sad to read about your experience in the restaurant as this does not represent our normal standards. The front office team will be motivated with your positive comments regarding their professionalism and service. We hope that should you return to our location that you would also give our restaurant an opportunity to show you the true level of service we are here to provide.
Regards,
Alex C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,413 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (343)
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English first
Jacksonville
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 20, 2014 via mobile

I visited this hotel with my family of 2 adults and 2 older teens. Initially, we were very impressed by the exquisite lobby area. It was impeccably decorated and offered tons of comfortable seating, in addition to a classy bar and on site steakhouse. We noticed right away that the hotel seemed to be internally connected to an office building with floors of cubicles and busy worker bees. At first the view of the employees was interesting, watching from the hotel's glass elevators. However, after a short while we realized that this hotel was undoubtedly catered to businessmen and women. The first sign was that there were absolutely no vending machines on any floor. Ok, drinks and large night snacks were out of the question. The refrigerator in the room was a fully stocked and automated mini-fridge with no room to store your personal items. An empty mini-fridge could be requested at a charge (daily, I believe) and the same for a microwave. The swimming pool and accompanying area was microscopic and could've passed for an oversized jacuzzi had there been any jets. Interesting fact, the pool area was inhabited by huge, black "water bugs" (as the maintenance man called them). These creatures looked like a combination of a large cockroach and small lobster. No exaggeration, they were at least 4 or 5 inches long and were actively crawling, flying and SWIMMING in the pool. One of them attempted to crawl up my brother's side and another bit a woman on the behind. Needless, to say everyone evacuted the water at that point. When the maintenance man came to see what the fuss was, he said this was "normal for Tampa" and simply picked up the only visible critter and threw it over the side of the building. Extremely helpful since it was still alive and can fly. On a more positive note, the hotel is walking distance to a mall which is directly across the street. Other than that, we stayed for 5 days and enjoyed the remainder of our visit.

Stayed July 2014, traveled with family
Helpful?
2 Thank WalterFam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acrockettintercon, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, September 1, 2014
It is thrilling to read about the impressive first impression you had of our hotel. We apologize for the miscommunication with regards to the additional charge for amenities as we do not charge for mini-fridges or microwaves. We are happy our location was so convenient for your trip to Tampa and hope you will utilize our locality for future trips.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 18, 2014

Thanks to the Intercontinental (Tampa) and staff for a memorable extended weekend (8/7-8/10), celebrating my husbands birthday AND our 30th wedding anniversary. On 8/9 while we were eating some appetizers, I went to inquire about the availability of a roll away bed as our son was coming into town for the Linkin Park concert. I did not have my i.d. readily on me but the staff asked to see my husband's i.d. and when she saw his birthday was the very same day she gave us free breakfast buffet's as Shula's! Thanks!!!!!!!!!!!

Judy B.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank berenguerdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acrockettintercon, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, August 25, 2014
I am so happy to hear the InterContinental Tampa was able to make your stay so memorable. I hope you choose to celebrate with us again!
Regards,
Alex C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 18, 2014 via mobile

Rooms were very nice. Beds were comfy with down pillows and comforters. Pool was nice but area surrounding was dirty, broken umbrellas and stagnate water in plants.
Lack of towels even when asked never brought up from guest services.
Easy check in...staff very friendly.
Would stay again...

Stayed August 2014, traveled with friends
Helpful?
1 Thank Kampkibbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acrockettintercon, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, August 25, 2014
We are so happy to hear you enjoyed your room while you stayed with us. We hope to see you soon!
Regards,
Alex C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Level Contributor
93 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed August 15, 2014

I stayed only 1 night at the intercontinental Hotel in Tampa but enjoyed my short stay. The hotel is nice although the exterior has a very "80's look" that might not be what many have in mind for a 4 stars hotel in 2014. This being said apart from this it is a very nice hotel. The rooms are very nice and clean, exactly what you would expect for a 4 stars hotel. The bed was very comfortable. The staff at the reception was very professional and polite. Also, the hotel is nicely located just beside a very large shopping mall and is close to the highway to go to St. Petersburg. I would stay there again.

One small detail: the lobby had a very strong smell of air freshener; too much of a good thing is a bad thing.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JoeDassin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acrockettintercon, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, August 17, 2014
Thank you for your wonderful comments about the InterContinental Tampa. We are so happy you enjoyed your stay while you were here and took advantage of our convenient location. We hope to see you in the near future!
Regards,
Alex C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Florida
Level Contributor
231 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed August 14, 2014

I just stayed at this hotel for an overnight business trip. I found the hotel to be lovely! It was clean, the staff was very polite and welcoming, and the bed was comfortable!! I would highly recommend getting the room plus breakfast reservation, as the breakfast at Shula's is marvelous!

Room Tip: you may want a room away from the elevators.
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carmen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acrockettintercon, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, August 17, 2014
I am ecstatic to hear the InterContinental Tampa was clean, the bed was comfortable and the staff was very polite. I am also happy to hear you took advantage of our in house restaurant Shula’s steak house. I truly hope you choose to stay with us on your next trip!
Regards,
Alex C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
1 review
4 of 5 bubbles Reviewed August 6, 2014

Very nice Clean Room ,confortable bed i like It over all , i Will return to this hotel
The price is Good and the locación great ,the Good very Good ,restaurant is well presented ,nice Clean and Good service.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acrockettintercon, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, August 15, 2014
We are delighted to hear you took advantage of our great location and our restaurant. We are so happy the room comfortable and clean. We look forward to seeing you again!
Regards,
Alex C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westshore Grand, A Tribute Portfolio Hotel, Tampa

Property: The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Address: 4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly InterContinental Hotel Tampa)
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Tampa
#15 Green Hotel in Tampa
#34 Romantic Hotel in Tampa
#41 Business Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westshore Grand, A Tribute Portfolio Hotel, Tampa 4*
Number of rooms: 323
Official Description (provided by the hotel):
Located in the heart of the city, The Westshore Grand, A Tribute Portfolio Hotel, Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more   less 
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Also Known As:
Intercontinental Tampa

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