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The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Ranked #35 of 164 Hotels in Tampa
GreenLeadersBronze level
Reviewed February 11, 2014

the hotel has a nice view to the golf of mexico, the rooms are confy in size and decor is somewhat modern. i am not giving the five stars because, the bathroom was presenting some mold and need it a more in depth clean.
the restaurant was too overpriced for the service and food they served.

Stayed: January 2014, traveled on business
1  Thank egland s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this reviewResponded February 27, 2014

Dear egland s,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is great to hear that you enjoyed your room and the majority of features provided. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. I would also like to apologize for any inconvenience your restaurant experience may have caused you. Your feedback is very important to us as this continually helps us improve the facilities we offer to our guests.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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773 - 779 of 1,525 reviews

Reviewed February 10, 2014

I recently stayed this hotel for a 3 days for a business meeting. Overall the hotel is very nice with friendly staff, a good restaurant and a convenient location to a mall and the airport. I was a little concerned with a smell that I seemed to get periodically from around the bed. It was not on the sheets but was coming from the headboard area. I think better cleaning of that area of the bed needed more attention by the housekeeping staff. I would stay there again and hope that the cleaning is beefed up a bit.

Room Tip: Higher rooms might help with road noise. I was on the 10th floor and it was quiet
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  • Stayed: February 2014, traveled on business
    • Value
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Thank codysmomnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this reviewResponded February 28, 2014

Overjoyed to hear such wonderful comments about our staff here at the InterContinental Tampa, as well as, Shula’s Steakhouse! I am happy to know that the hotel was also conveniently located to meet your needs. I have let our housekeeping manager know about your concerns!

-Jeff R.

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Reviewed February 8, 2014

We have stayed in several Intercontinental Hotels so we did have some expectations. This hotel does not live up to the Intercontinental brand - in accommodations and in service. Rally average. Nothing special. The room was quite small and not comfortable. The hotel is also on a main highway so the noise level, even on the higher levels, was pretty disruptive. When we made requests, they were not fulfilled, and no one let us know they were not going to fulfill them.

Room Tip: Ask for a room in the back of the hotel if you are sensitive to noise.
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  • Stayed: January 2014, traveled with family
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Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this reviewResponded February 24, 2014

Dear Sandra B,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed February 4, 2014

Stayed here one night and it is very comfortable with lovely rooms (as you would expect of an Intercontinental). All the staff I encountered were very helpful and friendly but the hotel itself felt like an office block (probably because it's in the middle of one).
I had a room on the 8th floor on the Kennedy Boulevard side of the hotel and there was some traffic noise so it would be better getting a room at the rear of the hotel.
It is very close to the airport and they provide a free shuttle every 30 minutes which is very useful. There is a small but pleasant and functional outdoor pool on the 9th floor,

Room Tip: Get a room at the back not overlooking Kennedy Boulevard.
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  • Stayed: February 2014, traveled on business
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Thank TonyW1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this reviewResponded February 6, 2014

It’s wonderful to know you valued our hotel rooms, and staff here at the InterContinental Tampa. I am delighted to know you took advantage of the convenient location of our hotel, as well as, the shuttle service we provide to and from the Tampa International Airport. We hope to have you stay with us in future travels!

-Jeff R

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Reviewed February 3, 2014 via mobile

We really enjoyed this hotel. Very classy. Rooms were nicely appointed. Staff was very helpful. Rooftop pool was very nice. Hotel was in a convenient location, near restaurants, a pretty nice mall within walking distance and fairly close to the Tampa Airport and boat docks.

Stayed: February 2014, traveled as a couple
1  Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this reviewResponded February 6, 2014

We appreciate the positive comments about the InterContinental Tampa! It’s exciting to know we could accommodate your needs, and our hotel met your standards. We wish to have you back with us again!

-Jeff R

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Reviewed February 2, 2014

This hotel is badly in need of a rethink. As a number of people have said, a lot of the rooms face an atrium, which means you have no natural light. I was unlucky enough to be in one of those rooms. The rooms are also in poor shape (mine had a ripped office chair, stained carpet, and a weird slope by the door. No power by the desk - super handy for those travelling on business - and the constant, frequent mechanical noise of 'i don't know what', all made for not a nice first impression. Finding the parking area was a minor adventure - we were directed by the valet to park in a parking structure around the corner but there were no signs at all that related to the hotel. Totally dodgy and hope the rental car is there in the morning. Trying to get customer service was also a bit of a nightmare... the 'guest services' button on the phone kept giving me a busy signal. I called about ten times before someone answered by saying 'hello, guest services' who then said they had to transfer me to 'guest services'. Hoping this stay improves...

Room Tip: Stay away....
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  • Stayed: February 2014, traveled on business
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    • Service
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this reviewResponded February 6, 2014

Peter, I am very sorry you did not have a great start to your stay with us. I reviewed your concerns with their respective department managers to improve this matter. I wish you the best with your prospective travels!

-Jeff R

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Reviewed February 2, 2014

Stayed there one night before driving to South Florida. The lobby was beautiful with fresh flowers. We didn't use the pool are, but took a look and it didn't look great. We had room near the elevator and it was very noisy, so noisy we woke up in the middle of the night. The room looked beautiful and the beds where good. The breakfast was poor, no pancakes. A 20 dollar breakfast and no pancakes ?? I thought pancakes where as important as coffee for hotel breakfast in the US. Although there where no pancakes I have to say that the vaiority of fresh fruits and berries was very good.

Stayed: December 2013, traveled as a couple
Thank c-cruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this reviewResponded February 6, 2014

I am glad you enjoyed the breakfast inside Shula’s Steakhouse that we have on site here at the hotel. In our lobby, we make sure there are fresh flowers every week for our guests to enjoy as they walk through! I apologize for the noise issue experience, and I hope you choose to stay with us again!

-Jeff R

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Additional Information about The Westshore Grand, A Tribute Portfolio Hotel, Tampa

Address: 4860 W Kennedy Blvd, Tampa, FL 33609-2524 (Formerly InterContinental Hotel Tampa)
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Tampa
#16 Green Hotel in Tampa
#34 Romantic Hotel in Tampa
#41 Business Hotel in Tampa
Price Range: $108 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westshore Grand, A Tribute Portfolio Hotel, Tampa 4*
Number of rooms: 323
Official Description (provided by the hotel):
Located in the heart of the city, The Westshore Grand, A Tribute Portfolio Hotel, Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more   less 
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Also Known As:
Intercontinental Tampa

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