I stay in hotels so often that I have learned to overlook most small problems and just chalk it up to the “that’s life on the road.” If you’ve read my other reviews you’ll notice that I even try to look for the humor in most situations. This stay at the IC Tampa had so many things wrong with it that I actually started wondering if I was on one of those prank TV shows or something.
Let me preface this review with the fact that I am a Platinum Royal Ambassador. This means that I stay with the IHG brand a lot. It also means that I know how things are *supposed* to work. This hotel didn't work for me. It didn't work at all.
When I checked into the hotel I was told that I was "upgraded" to a junior suite. It was a very nice little corner suite on the second floor. It sounded like it was situated right on top of the Daytona Raceway. Not conducive to a good night’s sleep. Not at all.
During the first night I woke up and realized that the mattress pad/cover was broken I was sleeping on a bare mattress covered with only a thin sheet. The next morning I stopped by the front desk and asked that they notify housekeeping to have the mattress cover replaced. When I returned I discovered that it had been replaced with a queen-size mattress cover. My bed was a king. What that means is that I was expected to sleep on a bed at with mostly bare mattress. Yuck. I asked again to have it replaced. Finally, after three tries it was replaced with a brand new mattress cover. I am sure they finally went out and bought it to appease me - but fully covered mattresses should be the norm - not the exception.
I could barely pull out the shower handle. It was so difficult to pull it out that I almost gave up and sat in the sink.
I was given a given a fruit tray as a welcome gift. A very nice gesture, but it featured tiny cooking bananas that were so green they were inedible.
When I checked in I requested to have the mini-bar restocked during my stay. It was never refilled until I called and asked. The last day I was told that the person in charge had gone home. During a stay like that, one really needs the mini-bar.
As for the rest of the hotel? I didn't try the restaurant or bar so I can't report on them. I went across the street and had one meal at Panera Bread and another at a restaurant in the mall. The best part of this hotel is its location. I will recommend the location.
Meanwhile, back at the hotel I had several other service issues, but one young man at the desk (I believe his name was Tom) was pleasant and professional. I know he dreaded seeing me back at the desk, but he addressed my concerns and tried to help. Eventually one of the managers did meet me personally. He was also very nice, but by then I’d already formed my general opinion of the property. When so many things are wrong it is very difficult to make it right.
So what do I think about my overall experience with IC Tampa? I think the hotel needs to get its act together. I doubt I'll be back.
- Official Description (provided by the hotel):
- Located in the heart of the city, The Westshore Grand, A Tribute Portfolio Hotel, Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, Hotwire, Hotels.com, getaroom.com, TripOnline SA, HotelQuickly and Cheap Tickets so you can book your The Westshore Grand, A Tribute Portfolio Hotel, Tampa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Tampa