We recently stayed at this hotel and do not understand how it qualifies as a 4 star hotel. The staff is very unfriendly (with the exception of the staff at Shula's restaurant). The room we stayed in on Aug 25th had air conditioning problems and the temperature in the room was in the 80's. When we tried to address this problem with the staff we were told that they were aware that the 11th floor had problems with the air conditioning. We were told that the hotel was booked to capacity and that is why they couldn't assign us a different room but when we checked in we inquired about upgrades and they were available (for a fee) so it was very obvious the hotel was not at capacity. We left several messages for the manager (Erin M.) and still have not received a call from her. We booked this room through Priceline and also booked one for Aug 28th. After having such a bad experience the first night we stayed we contacted Priceline to attempt to change hotels and were told that changing hotels was not an option unless we checked in first and found the room unacceptable. So on the 28th we checked in and stayed on the 3rd floor. The air conditioning was working fine and the room was comfortable. The bathroom however was very dirty. The sink and tub did not drain properly so there was soap scum and residual hair, etc that remained in the sink and tub. We have never experienced this type of stay in any other 4 star hotel and were very disappointed. We attended functions at the nearby Grand Hyatt and the staff was very friendly and the service and food were excellent. That is where we will stay in the future when we are in Tampa and recommend the same to anyone else staying in the area!
- Official Description (provided by the hotel):
- Located in the heart of the city, The Westshore Grand, A Tribute Portfolio Hotel, Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Tampa