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“Very Disappointed”

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Hyatt Place Tampa Airport/Westshore
Ranked #16 of 163 Hotels in Tampa
Certificate of Excellence
Edmond, Oklahoma
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very Disappointed”
Reviewed January 17, 2014 via mobile

I normally look for Hyatt Places due to the consistency. I was very disappointed this stay. When we arrived the evening crew was very friendly and helpful. Unfortunately I was put into a handicap room. The bathroom is horrible and the shower even worse. Very small space and the water comes out too low. Yes, it is a handicap room. The air conditioning was locked on 60 degrees high fan and it was freezing. I called the front desk and was put on hold, after a long wait I hung up. Found an extra blanket to sleep under. In the morning the one guy down stairs was not friendly. Asked for Starbucks (which means I have to pay) and the machine was in cleaning mode, at 6am? Very disappointed.

Stayed January 2014, traveled on business
Helpful?
2 Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TampaGM, General Manager at Hyatt Place Tampa Airport/Westshore, responded to this review, February 26, 2014
Thank you Steven for this review. The handicap rooms are a different layout than our "standard" rooms and we only have a few. A lot of guests love these rooms as they are larger, larger bathroom and unique layout. Sometimes, like in this case, the Handicap rooms are not as desireable. I apologize this stay was a letdown. We will improve and use this feedback to become a better hotel. Thank you.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Capac, Michigan
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 12, 2014

This hotel was such a disappointment after staying at the Hyatt Place in Sarasota for 3 nights. This hotel in Tampa really needs to be remodeled. The door knob to our room was loose as was the doorknob to the bathroom (not good). The refrigerator didn't work. There was a blinking light on the ceiling all night long. The bathroom was horrible-- old, rusty, small. The bed smelled sour like perhaps it wasn't clean. I have to say the desk clerk was friendly & helpful. However, the bar is like right there where people are trying to check in or out. It was noisy & hard to conduct your business with the clerk. I would never stay there again. One redeeming quality--it is very close to the airport which was the reason we stayed there.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank judyc937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TampaGM, General Manager at Hyatt Place Tampa Airport/Westshore, responded to this review, February 26, 2014
Hello and thank you for this feedback. I agree with you that our hotel is going to be different than the new Hyatt Place in Sarasota; however we want and typically have proven to be better! We will take this feedback and use it at our weekly walk around with the engineering team and housekeerping staff. We will perform maintenance on this room and keep it at the normal standard our hotel provides. We appreciate you!
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Pleasanton, CA
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 11, 2014

Got in late due to flight delays. No problem parking. Greeted in courteous manner, and check in was quick. Room was very clean and comfortable. Had little extras that showed the room was well designed. Breakfast had good variety and staff were friendly. Liked the noon check out, especially since we were exhausted travelers. Would stay here again.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank mmplus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TampaGM, General Manager at Hyatt Place Tampa Airport/Westshore, responded to this review, February 26, 2014
Thank you for this 5 star review! We love that you liked the convenient airport location and noon check out. Please note; if you need more time; just ask! We love giving more time and making things easy; not stressed or worried about check out time. You are the reason we are here. Thank you for the comment also on parking. We did have a few issues over the holidays but those parking issues have been fixed (too popular it seems for cars over Christmas). Thank you again for this great review.
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Petawawa, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 11, 2014 via mobile

Perfect quiet stay at this hotel, the room was large and clean. Breakfast was free and had lots of options, wifi also free and fast. The staff are very nice,helpful and accommodating. I also like how this hotel emphasizes being "green". Only thing that would make it better is a hot tub. Conveniently located close to the airport.Definitely would stay here again

Stayed January 2014, traveled as a couple
Helpful?
Thank Anne-Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TampaGM, General Manager at Hyatt Place Tampa Airport/Westshore, responded to this review, February 26, 2014
"Nice, clean, quiet, great staff"; what can we say but THANK YOU! Come back soon and thank you for this great review.
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North Redington Beach, Florida
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 8, 2014

I stayed here because we needed to catch a flight pre-dawn the next day. It was very comfortable and the people were extremely friendly and helpful. The coffee was really good, but the breakfast was nothing special. The shuttle from the hotel doesn't run until 6, but the staff arranged for pickup by another hotel's shuttle.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betsy911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TampaGM, General Manager at Hyatt Place Tampa Airport/Westshore, responded to this review, February 26, 2014
Thank you for this great review! We do own the hotel next door as well so if our shuttle has not started; we always have back up for our guests! Thank you for the kind remarks about our staff; we work for you and we thank you!
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Phoenix, Arizona
Level 6 Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 6, 2014

On a trip across Florida- I stayed at this location on two different nights in the same week (a Sunday and then the following Saturday). The hotel offered all of the great things that you come to expect from Hyatt Place- great suites, convenient food and drink options and free breakfast. However, the hotel parking was among the worst I have experienced. There were cars parked everywhere- and I mean everywhere. Cars were parked on the grass haphazardly, near the trash bins, in the alley and all along the curb area making for some tight squeezes. There was a building under construction near the hotel which seemed to be taking up some of the parking lot that might otherwise be available. On the first stay, I had to park in a nearby business lot which made for a further than normal walk in the dark and through grass sprinklers to the hotel entrance. On the second trip, the parking was just as bad, but by a stroke of luck, I happened upon a spot that was just vacated. On the upside, there are great eating options and this is a stone's throw from the airport.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMY B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TampaGM, General Manager at Hyatt Place Tampa Airport/Westshore, responded to this review, February 26, 2014
Thank you for this review and for staying with us! The Longhorn steakhouse and the Olive Garden was finishing up next door and we do feel like our lot was comprimised at times; I apologize for this unforseen issue and I ahappily report that construction is over and things are back to normal with parking. Thank you for the kind remarks regarding the rest of the hotel experience. We appreciate you!
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Columbia, South Carolina
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 5, 2014

Stayed here 28 December, 1 night, prior to cruise. Booked snooze and cruise package. 5 in our family. Plenty of room-got the double room. Very comfortable beds-including fold out. Great breakfast included. Great location. Shuttle will take you anywhere within 3 mile radius-didn't have to move car if we didn't want to. Free airport shuttle that picked up older child flying in. Shopping and restaurants everywhere. We used the car late and when we came back there were no spots available. One of the front desk girls went out and moved her car somewhere-have no idea where-so that we could have her spot. That's pretty amazing customer service.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carole1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TampaGM, General Manager at Hyatt Place Tampa Airport/Westshore, responded to this review, February 26, 2014
Wow, this review really warmed my heart. Thank you. To be honest "this is what we do" and this is what we love to do. Hope the cruise was relaxing; come back soon!
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Additional Information about Hyatt Place Tampa Airport/Westshore

Property: Hyatt Place Tampa Airport/Westshore
Address: 4811 W Main St, Tampa, FL 33607-4501
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Romantic Hotel in Tampa
#36 Family Hotel in Tampa
#49 Business Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Tampa Airport/Westshore 3*
Number of rooms: 124
Official Description (provided by the hotel):
Hyatt Place Tampa is an all suite property conveniently located in Westshore business district. We offer complimentary hot a.m. Kitchen Skillet breakfast each morning, complimentary wireless internet, complimentary parking and shuttle service within 3 miles; which includes Tampa International Airport, and numerous shopping and dining options. Our spacious suites include a mini fridge, 42" flat screen T.V., with a cozy corner living area with sleeper sofa. ... more   less 
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Also Known As:
Hyatt Place Tampa Airport/Westshore Hotel Tampa
Tampa Hyatt
Hyatt Tampa

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