The gentleman that checked us in was extremely nice, but I found that many other staff members need some pointers in customer service. For instance, as I sat in the lounge area, I saw an evening front desk person ignore a new arrival for at least 5 minutes while he continued on the phone with what was clearly a personal conversation. While the lobby was very nice and updated, I found the room furnishings to be very worn. The bed was comfortable and the breakfast was very delicious. The kitchen staff constantly refilled everything in the breakfast area. We used the bar/cafe area and found it to be delicious and reasonably priced. The pool was not very well cared for and I was disappointed to find that they do not have dryers available for guests to dry their wets swimming clothes. Check in and check out was easy. Overall I was pleased, but I've been to other Hyatt Place locations that soared in customer service and room furnishings so this was a little disaapointing.
- Official Description (provided by the hotel):
- Hyatt Place Tampa is an all suite property conveniently located in Westshore business district. We offer complimentary hot a.m. Kitchen Skillet breakfast each morning, complimentary wireless internet, complimentary parking and shuttle service within 3 miles; which includes Tampa International Airport, and numerous shopping and dining options. Our spacious suites include a mini fridge, 42" flat screen T.V., with a cozy corner living area with sleeper sofa. ... more less
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- Also Known As:
- Hyatt Place Tampa Airport/Westshore Hotel Tampa
- Tampa Hyatt
- Hyatt Tampa