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Reviewed June 24, 2014

Lovely location, nice staff that's trying hard, potentially nice hotel BUT...there's so much "deferred maintenance" here. (Perhaps that's why it feels like a ghost hotel--there seem to be very few guests. Perhaps the LOUD disco downstairs scared them off?) I stayed here two years ago and had heard this property had been updated. Sadly, this isn't the case in the rooms. I refer you to the comments of LetsGoPronto, below, with which I completely agree. Westin is degrading the value of their service mark by allowing this lack-luster, scruffily property to represent their brand.

Date of stay: June 2014
Trip type: Traveled with family
1  Thank SacAnnie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded June 24, 2014

Thank you for sharing your experience with us SacAnnie,
The Westin like to apologize for not demonstrating a typical relaxing and energizing environment during your most recent stay. The review is being shared with our entire executive committee in efforts to improve upon the services we provide. While your stay did not reflect a positive one, we would like to encourage you to call and speak with us directly.
Thank you for choosing the Westin and we look forward to hearing from you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

I was helped by Kim and Mike. They both were extremely helpful for all my needs. I couldn't have asked for better service. I felt comfortable and welcomed. The room was very clean and I slept like a baby. I had a wonderful stay at the Westin and I am definitely looking forward to staying there again.

Thank You for making my weekend enjoyable.

Date of stay: June 2014
  • Trip type: Traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Marcelle S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded June 24, 2014

Greetings from the Westin Tampa Harbour Island Marcelle S!
Thank you for sharing the experience you had with us at the Westin Tampa Harbour Island! At the Westin guests are encouraged to take advantage of the relaxing and refreshing atmosphere. We are delighted to hear that during the nights you were with us you were left feeling well cared for by everyone you interacted with especially Kim and Mike!
Thank for choosing the Westin Tampa Harbour Island!

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Reviewed June 22, 2014 via mobile

We were in town visiting family and stayed one night. We have been to Tampa many times but never stayed at Westin before. Great place and would definitely come back. We got a good room rate ($118), king bed with water view. All staff we encountered were great. We got there early around two but check in was no problem. Mike was very friendly and gave us an upgrade. Bar staff, valet and check out person were all excellent. I did think parking was expensive. $17 to park yourself and $20 if you want valet. We were on 12th floor and room was very clean, bed comfortable and nice view (saw cruise ship coming in early AM). Bar food and drinks a little high but most hotel bars are overpriced. All in all very happy with our stay.

Date of stay: June 2014
Trip type: Traveled with family
2  Thank SabrenaL_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded June 24, 2014

Thank you Sabrena L for the wonderful comments!
The Westin Tampa Harbour Island takes pride in providing extraordinary services to our guests. From the moment you walk through the front door until the time you depart it is our goal to have you feeling better than you did when you arrived! We are happy to hear that Mike and the rest of the staff took such great care of you! It was truly a pleasure to have you with us and we hope to see you again in the future!

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Reviewed June 22, 2014

Such a strange hotel. It's serviceable but dreary and seems abandoned and gloomy. Room decor is charmless and room poorly lit. Disrepair abounds: if I had to guess, the investor group that owns the property has declined to make capital investments in the facilities, and aspects of the premises--patchy paint, dinged doors and crumbling housekeeping area doors, run-down pool--make me wonder if they're just running down the clock til they can condemn the property and raze it. Our phone didn't work (it was dead), the single roll of toilet paper was half gone at arrival, and there was a coffee maker but no coffee cups. Room service food was in keeping with all the above: not good at all. If there is a dance party in the adjoining facility, you'll hear it; ten floors up we had a techno music serenade til 2 am. (It was a Saturday night). However, the staff is lovely. My sister booked a 7-night stay at $350 a night on another trip and checked out after the first night and into the Marriott next door (with a phenomenal pool, complete with dining and bar service). I figured it would be worth it to stay here at $100, and it was. Wouldn't pay a penny more, though, til they upgrade the property. Too gloomy.

Date of stay: June 2014
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5  Thank LetsGoPronto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded June 24, 2014

Greetings LetsGoPronto,
Our staff would like to sincerely apologize for the inconveniences you had endured throughout your stay. Your experience has been shared with the staff as an effort to improve the services we provide. Thank you for your patience and understanding and if you would like to contact the hotel directly we would be happy to speak with you

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Reviewed June 21, 2014

Stayed at this Westin for week on business. The rate was reasonable, although it was at low season so this was expected. Westins used to be very nice but this one was very dirty, and dated and worn. The bathroom was dirty, mold, stains in shower, bathroom floor dirty. Carpet barely vacuumed if at all. The pool was a huge disappointment for such a large hotel. It was in a strange area, hard to get to (2 elevators in a creepy dark hallway). Incredibly small, desperately in need of maintenance. Mold all around and chairs looked 20 years old.

Needed a number of things for room. Left simple notes for housekeeping with a generous tip - they either got it wrong or didn't do at all (how hard should it be to ask for some extra plastic cups)? Even tried to get some cups from the front desk - gave up after 2 days and went to the grocery store and bought my own. DON'T use the glasses they leave - they were filthy and looked like housekeeping had wiped them out with a rag - they were not sealed in plastic and bet they had never seen a dishwasher.

AC worked well but windows could not be opened - would have like fresh air. Beds were comfortable.

This hotel is also quite far from anything but the expensive restaurant attached - Jackson's. View was lovely, service in restaurant was excellent but it was extremely pricey. With no rental car could not walk to other places due to extreme heat or downpours.

If you are looking for a cheap place to stay this may be a good bet but bring alcohol sanitizing wipes and clean everything before using. Kind of sad, used to like Westin as a brand.

Date of stay: June 2014
  • Trip type: Traveled on business
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Mary M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded June 24, 2014

Thank you for sharing your experience with usmary M,
The Westin like to apologize for not demonstrating a typical relaxing and energizing environment during your most recent stay. The review is being shared with our entire executive committee in efforts to improve upon the services we provide. While your stay did not reflect a positive one, we would like to encourage you to call and speak with us directly.
Thank you for choosing the Westin and we look forward to hearing from you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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