From the moment we stepped out of the car at the Westin Harbour Island until we left two days later we were treated like VIP's. Jose Alvarado greeted us and unpacked our car to a cart. Someone else escorted me to my room and offered to get me ice. My husband was stressing me out as he was running late for a business dinner where we were to meet in the lobby of the hotel. There, we were offered a complimentry glass of wine, which was a nice touch after a five hour drive from Tallahassee with a stressed out man! The next day I returned to our room to charge my cell phone and the housekeeper showed up. I asked her how far we were from Ybor City, just making chit-chat. Her English wasn't very good, and my Spanish isn't what it should be. She stopped what she was doing and began to do something on her cell for a couple of minutes. Then she handed me her phone and I found that she had a GPS with our location and that of Ybor City. She took me to the window and pointed out that it wasn't very far at all. Thirty minutes later someone came to the door with a local map and took the time to point out where I wanted to go. The housekeeper had told him that I need directions. Now that's team work. At checkout Jose once again was there for me and loaded our suitcases into our car. Thirty minutes after we left I realized that I had left my husband's suit in the closet. I called the Westin and Winnelle told me that she would call me back when it was located, which she did promply. She then explained how I would go about having it picked up. She also told me that she would call me when it was picked up, which she did the next day. I was so impressed by the entire staff. They have been well trained in costumer service and cheerfully went above and beyond the call of duty. My husband and I will be looking for a Westin Hotel next time that we travel.
- Official Description (provided by the hotel):
- The Westin Tampa Waterside is a luxury hotel located on the Bay near the downtown business district, Ybor City, the Convention Center, the Times Forum, Clearwater Beaches, and more. ... more less
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- Also Known As:
- Westin Tampa Harbour Island Hotel Tampa
- Tampa Westin