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“So so”

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Hilton Tampa Airport Westshore
Ranked #59 of 163 Hotels in Tampa
GreenLeadersSilver level
Tampa, United States
1 review
“So so”
3 of 5 bubbles Reviewed August 14, 2013

A nice hotel, but terrible empty and very basic. The lobby was blah, no place to walk outside or sit, view is of rooftops. The staff was very nice, but weren't able to answer a few basic questions. I'm likely not returning.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, August 19, 2013
Dear Scott B:

Thank you for your review. Although you found our staff very nice and the hotel as well, I am so sorry that you were disappointed in the hotel's lack of "wow" factor as far as our decor and guestroom views. We truly value the feedback we receive from our guests so we appreciate that you mentioned that some of our staff need additional training on basic information. Please be assured that we are addressing it with them.

Sincerely,

Marcia Dmochowski
General Manager
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837 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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New Smyrna Beach, Florida
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed August 12, 2013

Close proximity to restaurants and Cigar City Brewery was of utmost importance to me and my traveling companions and the Hilton Westshore was great. The brewery is less than a half mile away and there are several nice eateries within walking distance as well.
Although the property is an older one, I was pleasantly surprised by the upscale lobby and guest rooms (room service, comfortable beds, contemporary décor).
We enjoyed cocktails at the lounge one evening and made several trips to the pool area. (Florida in August is HOT.) All in all a wonderful experience with Hilton and a great stay in Tampa!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KayakaWhack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, August 19, 2013
Dear KayakaWhack:

Thank you so much for your review and gracious comments! The team was delighted that you had a wonderful experience here with us and that you enjoyed everything that the Westshore area has to offer. For your Fall travel plans, we are also very close to Raymond James stadium for Buccaneers games as well as USF football. So we hope that you will come back to Tampa and stay with us again.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed August 9, 2013

Hotel staff friendly and helpful. Construction was underway in the hallways but did not disturb our stay. We came for a business meeting and stayed over for a weekend holiday. I enjoyed shopping at the nearby mall, and visited the Cigar City microbrewery around the corner. We traveled easily back and forth to St. Pete's Beach and other venues. Very convenient to the airport.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, August 12, 2013
Dear A TripAdvisor Member:

Thank you for your review and gracious comments. The hotel team was gratified to read that you enjoyed your stay with us and that you appreciated the service they provided to you. Our guests' feedback is such an important component of our on-going training of our team.

We hope that you will return and stay with us again.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, FL, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed August 9, 2013

exceptional rooms with mini-fridge, coffee maker, free high speed internet so you can use to stream. easy access to interstate, crosstown expressway, and toll road north. nice pool area. downtown, airport, shopping and roads to St. Petersburg/Clearwater area close. beaches within easy reach. hotel within a few miles of great neighborhood Cuban restaurants, bakeries. Ybor city close to downtown.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, August 12, 2013
Dear Thomas B:

Thank you so much for your review. We are thrilled that you seemed to have thorooughly enjoyed your stay with us and that you took advantage of everything in the area. The Westshore area is so convenient to the beaches, Busch Gardens as well as Ybor City and downtown.

We look forward to having you stay with us when you return to Tampa.

Sincerely,

Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 9, 2013

Stayed at the Tampa Airport Hilton recently. We had an early flight and the hotel was ideally located. Very helpful service at check-in. For those that have a little more time than we did, there is a big mall located very close by (can walk in 10 mins or car in 2 mins). Only thing that let the room down was the balcony (which we didn't need or use) but it was nothing special. Pool was nice so kids could have a last swim before we left.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jacquelin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, August 12, 2013
Dear Jacquelin S:

Thank you for your review. We were very happy to read that you enjoyed your stay, our location and the service provided by our Front Desk team. We hope that if you return to the Tampa area you will stay with us longer so that you can take advantage of everything the hotel and the area has to offer.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

I decided to try the Hilton near the Tampa Airport, having stayed at other hotels in the area in the past. I was pleasantly surprised with this hotel; the decor was really up to date and service was excellent. It was also very quiet and I heard no noise from airplanes or cars. Will stay there again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, August 5, 2013
Dear David S:

Thank you so much for your review. We are thrilled that you were impressed with our service, decor and the lack of airplane noise despite our proximity to the airport. Our team greatly appreciates our guests' feedback as it is key in measuring our performance.

We look forward to having the opportunity to serve you again the next time you return to Tampa.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed July 27, 2013

This is an older property, but rooms are large. Location is very convenient to the airport. Has a small bar area and a restaurant-- bar staff was very friendly. The fitness center is quite small for a hotel of this size--two ellipticals and a couple of treadmills. Overall a decent stay, but nothing stands out.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EconMom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, August 5, 2013
Dear EconMom2:

Thank you for your review. We're glad that you enjoyed the friendliness of our bar staff, our location and the size of our guestrooms. Your comments have been shared with our team as we truly care about the feedback we receive from our guests. I am sorry that you were disappointed with our offerings in the Fitness Center. However, should you return to Tampa and stay with us, please don't hesitate to ask the Front Desk for nearby work-out facilities that may have more of what you're looking for in the way of equipment. They will be more than happy to assist you.

We hope to hae the opportunity to serve you n the future.

Sincerely,

Marcia Dmochowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tampa Airport Westshore

Property: Hilton Tampa Airport Westshore
Address: 2225 N Lois Ave, Tampa, FL 33607-2355
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Tampa
#46 Family Hotel in Tampa
#52 Business Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Tampa Airport Westshore 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
One of the best Tampa International Airport hotels offering exceptional service and the closest proximity of International Plaza hotels with complimentary Tampa Airport shuttle service from 5am-1am. Unwind with a swim in the heated outdoor pool or work out in the fitness room or at the on-site tennis court. This hotel is ideal for special events, with over 12,000 sq. ft. of flexible function space and free Wifi access. Not many hotels near downtown Tampa can compete with our location in Westshore within easy access to International Plaza, Raymond James Stadium, Cigar City Brewery and Ybor City. ... more   less 
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Also Known As:
Hilton Tampa Airport Westshore Hotel Tampa
Hilton Hotel Tampa
Tampa Hilton

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