After returning our rental car at the airport, I called the hotel for shuttle pick up and they arrived within minutes! This was also the case when we asked to pick up at the Westshore mall. Shuttle response is fast and friendly.
The room given to me was good. However, the air conditioner noise was very, very loud. On several occasions I was waken up at night. Good thing we've only stayed one night. Since we arrived on a Friday, the executive lounge was closed in the evening during weekends. We were given a drink and appetizer voucher that we can order from the lobby café. The hotel restaurant for some reason did not open on the Friday when we checked in. We walked across the street where there were a few restaurants, including a steak house. Shuttle service will take guests anywhere within 2 mile radius, including the Westshore mall.
The hotel pool was refreshing and there is a hot tub as well.
Hotel service was good and responsive.More