We stayed at this hotel for the second time (visited about 12 months ago). We had a few problems with the wait for the airport bus last time and as a result of that and the service our stay was average.
We were in the area again and the location of this hotel and the fact that our preferred hotel the Doubletree had no vacancies we thought we would give the Hilton another chance.
Again major problems with the airport bus on pick up and on the day of departure. Staff did not explain their product to us and as HH Diamond members we were not aware the airport bus would transefer us to the Port. When we discovered this the buses were full and we had to book a taxi. This incident for us again reaffirmed the staffs lack of attention and care regarding guest need. The room was standard but not special in any way. Breakfast was in the executive lounge was basic and the lounge was so cold it made breakfast an unplesant experience.
We would not stay at this hotel again
- Official Description (provided by the hotel):
- One of the best Tampa International Airport hotels offering exceptional service and the closest proximity of International Plaza hotels with complimentary Tampa Airport shuttle service from 5am-1am. Unwind with a swim in the heated outdoor pool or work out in the fitness room or at the on-site tennis court. This hotel is ideal for special events, with over 12,000 sq. ft. of flexible function space and free Wifi access. Not many hotels near downtown Tampa can compete with our location in Westshore within easy access to International Plaza, Raymond James Stadium, Cigar City Brewery and Ybor City. ... more less
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- Also Known As:
- Hilton Tampa Airport Westshore Hotel Tampa
- Hilton Hotel Tampa
- Tampa Hilton