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Reviewed January 9, 2009

I traveled to Florida from Michigan with plans to buy a vehicle that I found on autotrader, and drive it home. The first night, we stayed in the "Sunset Suite" at "Shepards" on Clearwater beach- a $300 room and it was worth every penny.

The next day, we looked at the Land Rover and it wasn't what we wanted, but by the time we got back to the Tampa airport, there were no more flights back to Detroit.

So, we booked a morning flight, and I called several hotels and found the Sailport to have the best rate. The man on the phone was VERY friendly, and he even had the hotel's shuttle service (which had just closed) come pick us up for free. Through check-in, the man was incredibly friendly.

Here's where the nightmare begins.

The walk to our room was like a walk through a prison. The hallways are carpeted, though the ends of the 75-yard long hallways was totally exposed to the weather, so the carpet smelled of mildew and musk.

Not to mention there were no other people in sight.

When we arrived in our room, we were actually impressed. For less than one hundred dollars, it was quite big with it's own kitchenette and everything. But the more I got looking, I did notice a few things. The couch, TVs, and TV service were all poor quality, and seemed to have been rarely cleaned. The carpet through the room had a few large stains, which just added to the overall look and feel of dinginess.

I had a bit of business to do, and was disappointed to find that the internet was very, very slow (500 bytes/sec down)- but, it wasn't important- we just needed sleep.

When my wife and I laid in the (small) bed, we noted that it was very squishy. Even most cheap mattresses these days allow you to move without shaking the whole bed, but not this one.

We then realized that our mid-sections were sagging quite a bit more than normal, even though we're not heavy... I am 150 pounds and my wife is less than that.

I grabbed my flashlight and looked under the bed....

I then realized that the sagging was because the bed frame was broken in the middle. But... the worst thing of all was that there was old popcorn kernels, a ratty looking children's toy, an empty coke bottle without the cap, and a bunch of scraps of paper all under the bed.

It was the most disgusting thing I had ever seen at a hotel.

We then began wondering if the room might be infested with roaches or bed-bugs or something... it was very musty smelling, and could possibly have been caused by mold.

Now for the worst part.

After about an hour, I talked myself into being okay with sleeping in this nasty room. Just ONE more night and I can leave the state.

Well, beginning at about midnight, my wife and I were jarred awake by a loud crash out side our door and down the hall. I didn't have any means of self protection with me, so I didn't get up to investigate.

From that point forward, there was an almost constant (every few minutes) noise of some kind- whether it was a clunk, crash, bang, or what sounded like someone was slowly dragging a dumpster or something across the floor.

The last time I was awaken by a really loud crash was at 2:30am. I was either too exhausted after that, or the noise stopped.

Well, that's my nightmare experience.

I must say though- the staff the next morning were very friendly, though we didn't mention our experience to them.

PS- I am not accustom to a luxurious hotel- that is not why I perceived this as being so horrible. I am used to a $100/night Country Inn or something similar. Trust me, this one was REALLY bad. Do not bring your family here.

Date of stay: January 2009
  • Trip type: Traveled as a couple
    • Value
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    • Business service (e.g., internet access)
6  Thank pkilchermann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yana S, Front Office Manager at Sailport Waterfront Suites, responded to this reviewResponded April 9, 2019

Thank you for taking the time to review our property! We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Thank you for letting us know about the poor service you received. We will handle that issue on our end. We do hope that we will get an opportunity to welcome you back in the future.

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Reviewed December 30, 2008

The Sailport Resort in Tampa Florida is a great place to stay if you are looking for a waterfront place (no beach swimming). It has a nice pool, tennis court, deck for watching sunsets (every condo has a view of the water), and the rooms are more than comfortable. The 2 bedroom suite is perfect for a family of 4 or 5. They also have kitchenettes - microwave, dishwasher, etc. The staff is very accomodating - helpful and friendly. The only downside is the location. If you don't have a vehicle.. there are not many restaurants or any shopping within walking distance. If you have a vehicle - this is a great place. Very close to the airport as well.

Thank lsmitty27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yana S, Front Office Manager at Sailport Waterfront Suites, responded to this reviewResponded April 14, 2019

Dear Guest, Thank you for taking the time to review our property. We are glad to hear for your positive comments!We appreciate your feedback and will make sure it is passed on to all corresponding departments. We are very pleased to hear that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on a future visit to the Tampa Bay area. Thank you for choosing Sailport Waterfront Suites!

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Reviewed December 14, 2008

We chose the Sailport because we had stayed there in 2001 and I was looking for a suite at an affordable price and close to the Port of Tampa. We had a one-bedroom suite for $79 plus tax the night before the holiday...can't beat their rates!

The room is spacious with a bedroom, bathroom, full kitchen, living room with sofa bed, and balcony. It was clean and everything was in working order.

Staff were friendly. However, they had lost my reservation made through their own website. I did have the printout with me, so it was all good.

Their continental breakfast left a lot to be desired. It is only strong coffee and pre-packaged muffins.

The parking is underneath and is well-lit. I did not feel unsafe there at any time, did not hear noisy neighbors, etc. as other reviews have mentioned.

I would definitely stay there again.

Date of stay: November 2008
  • Trip type: Traveled with family
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
Thank Mommy3k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yana S, Front Office Manager at Sailport Waterfront Suites, responded to this reviewResponded April 14, 2019

Dear Guest, Thank you for taking the time to review our property. We are glad to hear for your positive comments!We appreciate your feedback and will make sure it is passed on to all corresponding departments. We are very pleased to hear that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on a future visit to the Tampa Bay area. Thank you for choosing Sailport Waterfront Suites!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2008

We spent the month of July here. We basically had a one bedroom Condo right on the water. Our Condo was very clean and well equipt, with maid service everyday although there was a dishwasher housekeeping also did dishes. A very large laundry room and a little store open 24 hours stocked with food beer wine.

As an added bonus they had a free shuttle to malls and restaurants, and the local beaches, they also kept driving directions to everywhere you could want to go to at the front desk.

Staff was very friendly and knowledgable about the attractions and area. They also had coupons for restaurants and great discount tickets to Bush Gardens and Wildwaters.

Date of stay: July 2008
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
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    • Business service (e.g., internet access)
Thank safetydiva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yana S, Front Office Manager at Sailport Waterfront Suites, responded to this reviewResponded April 14, 2019

Dear Guest, Thank you for taking the time to review our property. We are glad to hear for your positive comments!We appreciate your feedback and will make sure it is passed on to all corresponding departments. We are very pleased to hear that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on a future visit to the Tampa Bay area. Thank you for choosing Sailport Waterfront Suites!

Report response as inappropriate
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Reviewed July 25, 2008

After we reserved the room, I read some not very good reviews on the internet. But as soon as we landed in Tampa I was very happy with everything. The shuttle picked us up from the airport (free of cost) in about 5 min. We got to our room and it was so much better than what I had read! We had a 1 bedroom suite and it had a fully furnished kitchen! Every dish you could ever need microwave and even a dishwasher! The balcony overlooked the Bay with a great view of the sunset! It was amazing! Everyone who worked there was very nice, the shuttle would drive us around (again free of cost) within a certain distance. We went to the mall, stores, and most important restraurants/ bars! They also had a tennis court & fishing right there on the property. I would love to stay there again and I will tell everyone about the Sailport Resort and I cant wait to go back!

Date of stay: July 2008
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank MRudman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yana S, Front Office Manager at Sailport Waterfront Suites, responded to this reviewResponded April 14, 2019

Dear Guest, Thank you for taking the time to review our property. We are glad to hear for your positive comments!We appreciate your feedback and will make sure it is passed on to all corresponding departments. We are very pleased to hear that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on a future visit to the Tampa Bay area. Thank you for choosing Sailport Waterfront Suites!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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