Every single time my husband or my family Has stayed here it has been problem after problem. My husband usually stays here one weekend out of the month for military training. first problem he had sail port inn's tried to check him out a week early. arrangements and payment were made in full for him to stay there for 2 months due to training. instead of trying to resolve the problem they did nothing he ended up staying his last week on base. second time he stayed with them they claimed that he stayed another night and charged him with another nights stay which is impossible because the night they charged him for he was already home 2 1/2 hours away. it took about a month but finally reimburse for there mistake. Third time my husband myself and our 4 children stayed with them for family week they were having problems with their Air conditioning unit after being in a 90 degree room for 4 hours they decided to move us to a new room on other side of the building only to be put in a room where guess what the air didn't work in there either so we were moved to another room yet again... when calling the front desk to let them know of the problem we were treated as scum like it was our fault their air conditioning system wasn't working. worst customer service i have ever encountered! the lady behind the counter has no people skills to seriously use that tone and to talk to a customer like they are and idiot is a big no no. next day comes time to check out myself and my four children went to the office to turn in room key and check out my oldest says mommy im hungry i said i know baby mommy is working on it ill get you breakfast in a min. the manger being there over hears her comment and says you were the one that had all that trouble yesterday had to move rooms a couple of times? I said yes so he takes us to the "grocery side" of the office tells me to pick out a couple breakfast sandwich's and drinks it will not be charged to the room this is for yesterdays inconvenience. so i pick out 2 small bacon egg and cheese sandwich's with chocolate milk again i check with the manger before leaving the office and everything's fine. 2 months go by and my husband goes to his uta for this month only to be told that he owes sail port in $20. 09 he calls to find out what the charge is they tell him its from the family weekend stay and its for grocery when talking the the person at the front desk on the phone they said they had talked to the manager and he said he had followed policy by charging it to the room . why the hell would you tell the customer this is complimentary for the trouble of having to move rooms then go and charge the customer 2 months later?? I strongly suggest anyone looking at this place to stay find somewhere else!!!
- Official Description (provided by the hotel):
- Located on beautiful Rocky Point Island, overlooking the sparkling waters of Tampa Bay, Sailport Waterfront Suites is ideally situated within minutes of Tampa International Airport, with easy access to downtown Tampa, St. Petersburg and Clearwater. Our location is convenient to all area attractions and points of interest, including Busch Gardens, Adventure Island, the Port of Tampa, Historic Ybor City. The Tampa Bay Performing Arts Center, Tropicana Field, Amalie Arena and Raymond James Stadium Are all nearby. At Sailport, our island atmosphere is suitable for business travel as well as family getaways. Attraction packages are available for Busch Gardens, SeaWorld and more! All suites feature full kitchens, private balconies with water views along with free high speed wireless internet access. Enjoy waterfront relaxation in the heart of Tampa Bay and Rocky Point Island. Guests love our breezy ambiance and the spectacular gulf coast sunsets. ... more less
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- Also Known As:
- Sailport Waterfront Hotel Tampa
- Sailport Resort Tampa
- Sailport Hotel Tampa