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“Dirty!!!!” 1 of 5 bubbles
Review of Sheraton Tampa East Hotel

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Sheraton Tampa East Hotel
Ranked #75 of 162 Hotels in Tampa
Level Contributor
3 reviews
3 hotel reviews
“Dirty!!!!”
1 of 5 bubbles Reviewed January 30, 2014 via mobile

When I got to my room there was hair and candy wrappers on the floor. All the countertops (both bathroom and furniture) had smears of ??? on them.
The back of the bathroom door had 3 different brown handprint marks on it. Gross! Then at lunch I opened my silverware that was rolled in a cloth napkin, and it had crusted food on the napkin. At out business meeting, the pitcher of water had a nasty coffee? smear on the inside (that wiped with a napkin.) It seemed there were cleanliness issues everywhere! Gross gross gross.

Stayed January 2014, traveled on business
Helpful?
Thank Mary Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, February 5, 2014
Hi Mary Kate B,
Thank you for taking the time to provide your feedback. Please accept our apologies for your experience. I am sorry to see that you encountered issues with the cleanliness of both the guest room and meeting space. This is truly not our standard, as we take great pride in maintaining this beautifully renovated property. I can assure you that your experience is being properly addressed within the appropriate departments to improve the accommodations which we provide. Thank you again.
Heather Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 reviews from our community

Traveler rating
    96
    128
    92
    36
    27
See reviews for
85
82
21
116
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • Spanish first
  • Any
English first
Cashiers
Level Contributor
3 reviews
5 of 5 bubbles Reviewed January 26, 2014

Great friendly and helpful staff, very clean, comfortable room, and good quality food. The one flaw: Those awful new eco-bulbs everywhere giving off that bluish, fluorescent eerie, depressing glow. Replace those with warm soft-white bulbs with some amber bulbs thrown in for effect and this place would be perfect ! ... and they take pets.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AB W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, January 28, 2014
It is great to hear that you enjoyed your stay at the Sheraton Tampa East. The staff was thrilled to review your comments, as we take great pride in providing the friendly service you have come to expect when selecting a Sheraton property. Thank you for sharing your experience and we look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 26, 2014 via mobile

Very nice place with friendly staff. Everything was very clean and neat. The shuttel service was a nice plus. Like other ratings eating in area is very limited and driving at rush hour is very slow. The hotel dining needs much improvements. Dining staff is very unorganized. Meals are alacart and over done. The rate for meals are a bit high but you feel that with the grade of the hotel your dining should be great. With changes to this stay. It could be one of the best.

Stayed January 2014, traveled with friends
Helpful?
Thank fishladyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, January 28, 2014
Thank you for the positive feedback. While it is great to see that you received the level of service you should expect when selecting our property, I am sorry to hear about your dining experience. Our restaurant service and quality are important to us with little restaurant options within walking distance and I can assure you that your concerns are being addressed. Thank you again we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed January 25, 2014 via mobile

Front desk was extremely rude, they still charge for internet access (seriously, who does that anymore???), and the hotel bar and room service closed at 11, which is extremely annoying when you get back on a Saturday night and really just want a nightcap and maybe a snack. The only upside to this was that we got a good rate through a discount site. There are definitely better values in the area

Stayed January 2014, traveled as a couple
Helpful?
Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, January 28, 2014
Thank you for taking the time to share your experience. We pride ourselves on the service we provide, and I am truly sorry to hear about your experience with the front desk staff. I would greatly appreciate the opportunity to properly address this matter; can you assist in providing me with more information regarding your interactions with the Front Office Staff at heather.cannon@interstatehotels.com? We want to ensure we are offering a great value but I understand that the service you receive is among the most important aspects of delivering the value you expect when selecting a Sheraton property. Please accept our apologies and I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed January 24, 2014

We spent a few days with colleagues at Sheraton Tampa East.
With corporate rate below $120 (with internet) this is a good bargain. At $188 standard fare (+$10 internet per day) it is definitely too expensive.

On the + side, if you want to exercise the fitness room is brand new and the outdoor pool is heated which is quite nice when the weather is cold.

On the - side, breakfast is sub-par and dinner option average to sub-par. Personnel lacks responsiveness although generally nice. I had to call to get my room done, which was a first for me, but maybe it was due to a big convention ongoing ...

Rooms are OK

Room Tip: Try to get corporate rate. Full rate is really too expensive
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank O D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, January 28, 2014
Thank you for providing your feedback regarding your recent stay. We are dedicated to ensuring we exceed your expectations and I am sorry to hear that your stay was “average”. We strive to deliver competitive pricing within the area, offering great value for our travelers and I am glad to see that you received a discounted corporate rate to add even more value to your stay. After completing a ten million dollar renovation, the Sheraton Fitness Center programmed by Core performance is among our most popular features, and it is nice to see you had an. Thank you again for sharing your experience and we look forward to the chance of providing a memorable experience beyond your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 10, 2014

Hotel is large with a spacious lobby. Check-in was smooth. As SPG member I was upgraded to a suite on the club lounge level. Room was clean, Suite furniture appeared worned out, however the pull out sofa was good for a night's sleep. The bedroom although seperate did not have door but was private enough from the living room.Room did not have a microwave which is expected in a suite.
Club lounge was not well stocked and breakfast was very basic with only one hot item. Have seen better lounges at other sheraton hotel. Note that there is no access to lounge from night to early morning.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank IAHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, January 28, 2014
Thank you for sharing your experience. It is nice to hear that you received the recognition you deserved as a SPG member, we truly appreciate your loyalty. It would be our pleasure to invite you back for another stay at the Sheraton Tampa East with a complimentary upgrade to experience the new variety of items we have added to bring more value to the breakfast in the Club Lounge. We have also updated the doors on our Club Lounge to ensure 24 hour access. We hope to have the opportunity to serve you again. Please email me directly to make arrangement for your next visit heather.cannon@interstatehotels.com. Thank you again for sharing you your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valley Stream, New York
Level Contributor
85 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

This stay was for one night and I was very satisfied. I was upgraded to the Club level and enjoyed those amenities. The room was clean and comfortable. Quiet was the tone for the floor and the lobby was attractive. No complaints, only compliments for a nice stay.

  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Sheraton Tampa East Hotel, responded to this review, January 13, 2014
Wonderful! It is great to see that you enjoyed your stay and received the upgrade to our exclusive club floor. We pride ourselves on the service and accommodations and it is always a pleasure to hear the success stories. Thank you for sharing your experience and we look forward to another great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tampa East Hotel

Property: Sheraton Tampa East Hotel
Address: 10221 Princess Palm Avenue, Tampa, FL 33610 (Formerly Tampa East Plaza Hotel, Sabal Park)
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #75 of 162 Hotels in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Tampa East Hotel 3.5*
Number of rooms: 266
Official Description (provided by the hotel):
The Sheraton Tampa East Hotel is newly renovated and offers the best accommodations in the Tampa area. We are centrally located in the Sabal Park Business Center, near the Tampa Convention Center. ... more   less 
Reservation Options:
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Also Known As:
Crowne Plaza Tampa East Sabal Park Hotel Tampa
Tampa Crowne Plaza

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