We called the Grand Hyatt, told them we would be arriving exhausted and asked if there were accommodations in close proximity to the pool so we could spend an evening simply relaxing in the pool. We were told we could book a casita by the private pool that would be a few walking steps away from our door. It sounded perfect for what we wanted so we booked the reservation. Upon arrival at the hotel a few hours later, we were informed that although we would be given a casita by the pool as promised, we would not be able to swim there because the pool would be closed for the evening for a private event. We explained we had chosen the hotel because we had been told we would have easy access to a pool from our casita. The woman at reception seemed unconcerned and informed us there was another pool we could use that we could access by shuttle across the resort from us but no rooms were available near it. We were disappointed and frustrated, but we were exhausted and decided we'd relax in our room and get caught up on work so we checked in anyway. Once there, however, internet in our casita kept logging us off, although it worked well some of the time. Room service in the evening worked well so we decided to take breakfast in our room before leaving for the airport in the morning. We ordered breakfast to be brought to our casita the following morning for 8am-8:30am and it never arrived. We were eventually told they had no record of our order (even though we had called to confirm it had been received), and we had to leave for the airport without eating. On checkout, we expressed our disappointment with our experience there and Hyatt took 50% off our total bill for the mix-ups, which we appreciate. The hotel is a lovely property, close to the airport, and the staff is very friendly, but I would caution guests who go there for leisure or to use the pool, to confirm in advance the pool(s) will be open and not closed for an event. Views are obstructed from the casitas and there are mosquitos there which made sitting on the deck outside the casita uncomfortable in the evening. If you want a great view or to leave your doors open, I recommend you consider a higher floor facing the water in the main building of the resort.
- Official Description (provided by the hotel):
- Grand Hyatt Tampa Bay offers a unique retreat for business travelers and vacationers alike. This 4 Diamond, waterfront hotel set among 35 tropically landscaped acres offers 442 deluxe guest rooms including 23 suites, 45 casitas and exclusive Grand Club accommodations, two swimming pools, tennis courts, a nature trail, three restaurants including award winning Armani's high atop the 14th floor and Oystercatchers at the waters edge. Conveniently located five minutes to Tampa International Airport with complimentary shuttle and International Plaza & Bay Street Mall. ... more less
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- Also Known As:
- Grand Hyatt Tampa Bay Hotel Tampa
- Hyatt Tampa Bay
- Tampa Hyatt