I was there for a convention, one that has been held in the hotel previously. The staff was OUTSTANDING. From check in, to room service, to valet parking attendents - everyone was above and beyond. The room, well - the carpet was stained and that was a little nasty. The carpet in the halls looked the same way - a little worn. My major gripe was the escalator wasn't working. Going up was OK, but not coming down. That would normally be no big deal, but I never did find the stairs, nor did most folks. The wait for the elevator took forever with most people going down from floor 2 to the lobby level. The escaltor was down before thursday and still down oon Sunday. Not a good thing with a convention taking place. Drinks were weak also - just saying. Overall I had a good time and the staff more than made up for the dated carpet and weak adult beverages.