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“Hilton Downtown Tampa”

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Hilton Tampa Downtown
Ranked #15 of 163 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 7, 2014

Very nice Hilton. The staff was friendly and the service was excellent. I would highly recommend this hotel. It was easy to get to and the valet parking was convenient. This was the first time visiting Tampa and the staff gave excellent recommendations on things to do. I would definitely visit this hotel again.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Bernadine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded January 9, 2014

Greetings Bernadine D,

Thank you for staying with us. We appreciate your kind remarks about our staff and hotel. We are happy that your first visit to Tampa and to our hotel were enjoyable. Tampa is a great city and we are happy to be part of it.

It was a pleasure having you as a guest and we look forward to serve you again soon.

Warm Regards,

Hilton Tampa Downtown - Management

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1,262 - 1,268 of 1,486 reviews

Reviewed January 6, 2014

This place had a great look like Hiltons do and the rooms were nice with great bedding. The reason for only receiving two stars is our experience...we were told we would have two adjoining rooms but had to wait 30 minutes for housekeeping for the second room. After waiting three hours (with several phone calls checking to see if the room was ready yet), we received our second room that was NOT adjoined. Their map had been wrong, I guess. We received our second room at 5pm which was well past our guaranteed checkin time. Also while we were their the pool and hot tub area was closed. It, again, took several calls to get clarification on when the pool area would be open and who would inform us of it opening. After all of this, we were told they would send breakfast/drink coupons to our room...this was at 5pm. At 10pm we went down to the desk to ask about coupons. They had included two coupons...for 5 people and two rooms. Thankfully the desk agent was able to accommodate all of us with coupons. Lastly, this hotel did not have an executive lounge. Overall, when reviewed considering other Hilton experiences, this did not meet expectations.

Stayed: December 2013, traveled with friends
Thank Ktwaack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded January 8, 2014

Greetings Ktwaack,

Thank you for staying with us. It was very disappointing to read that we fell below your expectations. We sincerely apologize for the long time you had to wait for the second room. We realized the situation was not managed very well. We have forwarded your comments to our Front Desk and Housekeeping Departments so we can work together to improve in this area.

We appreciate you sharing your experience with us. Our goal is to regain your confidence in our services and we hope you will give us another opportunity to serve you.

Warm Regards,

Hilton Tampa Downtown - Management

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Reviewed January 6, 2014

Very comfortable hotel and very nice. Modern and elegant. Staff was very kind, attentive and took time out to help you. My only complaint is that the hotel is so damn far from everything. Or maybe that is just Tampa? Feels like there were no restaurants or bars nearby or walking distance.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank Amelia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded January 9, 2014

Greetings Amelia G,

Thank you for staying with us. We appreciate your remarks about our staff. We apologize you felt the hotel is far from everything. Please next time talk to one of our Front Desk agents or our Bellmen to find out what restaurants and bars are close by. We do have some, and also you can take the trolley (a block away) if you decide to visit Ybor City or Channelside for more entertainment.

We hope you will give us another chance to serve you and to show you our great city of Tampa.

Warm Regards,

Hilton Tampa Downtown - Management

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Reviewed January 6, 2014

Had booked a suite for New Years eve. Checked in at 3:00 and had to wait almost an hour and a half to get my room (although front desk staff were very apologetic and nice). Had to call three times to get a remote delivered to my room before one finally came (almost an hour later). Also, three calls to room service before someone finally answered the phone. Hoping this was an anomaly!

  • Stayed: January 2014, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ronald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded January 8, 2014

Greetings Ronald T,

Thank you for staying with us. We appreciate you letting us know about the time you had to wait to get your room, to have a remote delivered and for room service to answer the phone during your stay on New Year's Eve. Let me assure you this is very unusual and we hope you will accept our sincere apologies for the inconvenience it caused you.

We are not taking your dissatisfaction lightly, we have forwarded your comments to the departments involved so we can develop a better approach to handling these issues in the future.

We hope you will give us another opportunity to serve you.

Warm Regards,

Hilton Tampa Downtown - Management

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Reviewed January 5, 2014

We stayed two nights at this hotel. The hotel, formerly the Hyatt Tampa (rollaway bed had Hyatt name on bottom of it), is located in the downtown business area with not much around. You could walk to the trolley stop (trolley starts at Noon) in two blocks and down to the aquarium and Channel side in just a few minutes.
We booked one room with two double beds, but since they could not add a rollaway due to fire code restrictions, we were changed to a hospitality suite with an attached king bedroom on the third floor. The rooms could use some attention as the rug was dirty and there were some ants in the bathrooms and tiled foyer. The toilet flush was way too loud, annoyingly so. Maid service was ok, but knocked before 9am.
The hotel does not have a separate concierge, but the front desk staff was very knowledgeable and helpful in directing us and providing a coupon book and maps. The valet and porter staff were quick and friendly.
The hotel restaurant had good food and a friendly staff. Being HHonors Gold, we were upgraded to a Full breakfast buffet, which includes hot items that your server can order for you.
Next time I am in Tampa I’ll try the Embassy Suites, which is two blocks away.

  • Stayed: December 2013, traveled with family
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1  Thank byby-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded January 8, 2014

Greetings byby-traveler,

Thank you for staying with us. We apologize that this visit was not up to par. We have addressed your comments about the rug, ants, the toilet flush and maid service with our Housekeeping Department to make sure we are attending details. We are very sorry for any inconvenience this caused you. We will make sure these issues are corrected immediately.

We hope you will give us another chance to show you the quality of service you come to expect from a Hilton.

Warm Regards,

Hilton Tampa Downtown - Management

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Reviewed January 5, 2014

My significant other and I spent a couple days in Tampa celebrating New Year's 2013-14 after spending the holidays with family and before flying home to Michigan. We decided early on that we wanted to stay at a fairly nice hotel right in downtown Tampa. We had a few options to choose from but decided on the Hilton - mainly because of the Hilton Honors rewards program (earning points) and because the TripAdvisor reviews were good. I can definitely say we were very pleased.

We arrived at the hotel around 3 p.m. - nice and early - on the day we checked in. The lobby and common areas inside the hotel are very, very nice, and my guess is that they had undergone some renovations in the recent past. The decor had a modern, sophisticated look to it, and it was all very inviting. We were definitely impressed with everything. In the lobby area there are multiple TV monitors, desktop computers, and iPads that guests could use for browsing the internet. That was kinda neat, but we didn't really need all that since we had our own laptop that we had brought (free wifi).

The gentleman who checked us in was very efficient and courteous. He gave us a very nice corner room on the highest floor (17th) of the building. Our room overlooked both the street below and the skyscrapers around it, but we also were able to see the bay in the background. It was quite a view.

The room was elegant, comfortable, and very clean - just as we would expect from a Hilton. The bed was very comfortable. However, there were a couple of disappointments regarding room furnishings not automatically being in working order when we first arrived. (The phone on the nightstand next to the bed wasn't originally working, and the lamp on the other nightstand was also not working. We explained the problems to the front desk staff, and they quickly sent a maintenance staff person up to the room to fix those things.)

There is an outdoor swimming pool and hot tub on the fifth floor roof of the hotel - overlooking the city. When we were there, I think they were in the process of constructing a new fitness center - which you'd get to on the way to the pool. It was too chilly outside to use the pool, but we did enjoy sitting in the hot tub a few hours before midnight on New Year's Eve. That was pretty awesome.

The restaurant (211) in the hotel is nice. They offer breakfast, lunch, and dinner. With our Hilton Honors reservation, we were given two vouchers per morning for a free breakfast in the restaurant. We were a bit disappointed that the vouchers were only good for the continental options (cereals, pastries, fruit, and beverage) - so we decided to pay an extra $6 each to upgrade to the full hot breakfast which includes eggs/omelette, bacon/sausage, potatoes, etc. Not that bad of a deal, but it would have been nice if all that had been included with our voucher.

We appreciated the fact that this Hilton had a bar that was open late, and so we were able to enjoy some alcoholic beverages while watching New Year's Eve coverage on the TV's down there. There were quite a few people doing the same ... great atmosphere and pleasant overall.

One thing we did not take advantage of was the Starbucks which is attached to the lobby of the hotel. That could have been nice to visit, but we just didn't have a chance. When we checked out of the hotel on New Year's morning, we had no issues at all. The check-out process was quick.

All in all, we loved this Hilton and would love the opportunity to stay there again in the future.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank New_friends_GR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded January 8, 2014

Greetings New_Friends_GR,

Thank you for taking the time to share your comments about your stay with us. It was nice to see that overall your stay was enjoyable.

We appreciate your detailed review and thank you for all the comments. We apologize for the phone and lamp not working in your room, but we are happy that one of our staff was readily available to take care of it. We sincerely apologize for the inconvenience.

We hope you had a very nice New Year's Eve and New Year's Day and we look forward to having you as our guest again soon.

Warm Regards,

Hilton Tampa Downtown - Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

Stayed for three nights. We had stayed at this hotel before when it was a Hyatt so were familiar with it. Room was nice and had a good view. I don't believe the room we were in had been remodeled by looking at the light switches, vanity and wallpaper, but it was acceptable. King bed was comfortable. Room had a refrigerator. Lobby remodeled and was nice. Pool area looked about the same. Had read reviews about people getting charged for valet parking when they used self park. Same happened to us. We caught it and it was corrected. On our second night there were no bath towels left in the room but the maid was down the hall and we were able to get them right away. Staff was very nice and helpful. We rode down the elevator with a friendly bellman who tracked us down to give us an umbrella because it was raining. Nice, safe feeling location. Even with the switch to the Hilton brand, the hotels parking situation is the same. Valet or selfpark. Only thing I continue to not like about the hotel is the self park situation. The lot is small and non hotel guests can park in it so sometimes it is difficult to find a spot. Very nice hotel! Very nice staff.

Stayed: January 2014, traveled as a couple
Thank SUXDSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded January 8, 2014

Greetings Guest,

Thank you for staying with us. Let me begin by apologizing for the inconvenience we caused you by erroneously charging you for valet parking. We are glad you were able to resolve it right away. Our Front Desk Department has been made aware of this and they will take immediate action to avoid this situation happening again with another guest. Again, please accept our sincere apologies.

Thank you for your comments. We appreciate your feedback and look forward to having you as our guest again soon.

Hilton Tampa Downtown - Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tampa Downtown

Address: 211 N Tampa St, Tampa, FL 33602-5805 (Formerly Hotel Tampa)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Tampa
#14 Romantic Hotel in Tampa
#14 Business Hotel in Tampa
#31 Family Hotel in Tampa
Price Range: $150 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Tampa Downtown 3.5*
Number of rooms: 520
Official Description (provided by the hotel):
Hilton Tampa Downtown is an upscale urban hotel surrounded by the natural attractions of one of Florida’s busiest and most beautiful gulf coast areas. Located in the heart of downtown Tampa, we feature convenient access to all of the attractions of Tampa, Clearwater, St. Petersburg and Orlando. We’re 6 miles from Tampa International Airport and a few blocks from the Tampa Convention Center, the Florida Aquarium, the University of Tampa, the Tampa Bay Times Forum, the David A. Straz, Jr. Center for the Performing Arts and the area’s centers for culture, heritage, shopping, entertainment and sports. Hilton Tampa Downtown offers 520 guestrooms, including 14 suites, all providing a sophisticated and relaxing environment of contemporary furnishings, finishes and personal amenities. For on-property relaxation, guests can enjoy our tropical rooftop outdoor pool, heated whirlpool, sundeck and fully equipped health club. The Restaurant 211 “complex” offers daylong opportunities for outstanding food and socializing. Restaurant 211 features American Cuisine for breakfast, lunch and dinner. Our Coffee Bar brews the exclusive Starbucks® Coffee. And, our Bar pours, draws, shakes, and stirs the perfect cocktail. Of the 30,000 square feet of function space at Hilton Tampa Downtown, over 27,000 square feet are on one floor, which gives meeting and social planners many options for planning flow from function to function. Our catering professionals have over twenty years of experience in preparing events for groups from 10 to 2,400. They offer a full range of services including theme parties, custom menus, décor design and transportation. Most of our hospitality staff has been with the property since it opened in 1982. Their local knowledge, impeccable service, and customer-focused attitudes provide every guest with a unique hotel experience found only at Hilton Tampa Downtown. ... more   less 
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Also Known As:
Hyatt Regency Tampa Hotel Tampa
Tampa Hyatt Regency
Hyatt Tampa

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