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“Fantastic Staff”

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Hilton Tampa Downtown
Ranked #15 of 163 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Reviewed April 16, 2013

We arrived very early and the staff was immediately accommodating in finding us a room. I have spent a lot time in hotels and this was one of the most friendly staff I have encountered. Every time we walked past the desk coming or going someone greeted us. Whenever we were leaving someone always asked if they could help us with directions or a place to see. Valet service was efficient and friendly. I would highly recommend a stay with this property.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded April 23, 2013

Greetings Guest,

Thank you for your comments. We enjoy receiving glowing remarks about our staff; they are our number one asset. We will be happy to share your comments with them.

We enjoyed having you as our guest and we look forward to welcoming you back again soon.

Warm Regards,

Hilton Tampa Downtown - Management

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1,415 - 1,421 of 1,485 reviews

Reviewed April 14, 2013

My fiance and myself were in town to see a hockey game and liked what we saw review wise from this property. The short walk between the hotel and the stadium made it an unexpected IDEAL choice. The staff was extremely friendly and professional they deserve to know that what they do is very much appreciated. After coming back from the game and washing up I smelled smoke coming from the adjoining room, at first I thought I was imagining it and my fiance thought I was going nuts until we were both sitting in the room farthest from the adjoining door and the smell was now stronger than ever. We called down to the front desk and reported the trouble we were having. A very nice gentleman with security came up to check on the complaint extremely fast and confirmed our suspicions. He let us know that the situation was being taken care of we didn't want to be a bother but we asked if we could be moved. Without skipping a beat we were accommodated which we really didn't expect and the security man even brought us the keys. Totally unexpected! The staff here goes above and beyond and they should be noticed for it.

  • Stayed: March 2013, traveled as a couple
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1  Thank uartsstgmgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded April 15, 2013

Greetings Uartsstgmgr,

Thank you for staying with us. We were delighted to see you enjoyed your stay and the hockey game. Thank you for your comments about out staff. We sincerely care about our guests and we are glad you got to experience our customer service. It will be a pleasure to thank our staff for representing the hotel so well.

Thank you for sharing this experience with us. We are happy everything worked out. We look forward to having you as our guest in the near future.

Warm Regards,

Hilton Tampa Downtown

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Reviewed April 11, 2013

I had a meeting at the Tampa Convention Center and this hotel was within a relatively short walking distance. The beds are super comfortable and staff was very friendly. The only big disappointment was the lack of free wi-fi in the rooms. You can get free Internet in the business center, but otherwise it's $9.99 for 24 hours.

  • Stayed: April 2013, traveled on business
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1  Thank Swanderings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded April 15, 2013

Greetings Swanderings,

Thank you for staying with us. It was nice to see that overall your stay was enjoyable. Thank you for your comments. We apologize for the inconvenience about the wi-fi.

Should your travels bring you back to Tampa, hope you will give us another opportunity to serve you.

Warm Regards,

Hilton Tampa Downtown

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Reviewed April 11, 2013

We had a night away and went to a show and dinner. TPAC is right down the street. Hotel is in a good location- downtown Tampa. Its undergoing renovation- but the rooms were great, the staff friendly and efficient and the restaurant serves a really nice breakfast buffet. Food and service top notch. Very affordable. Valet takes a bit but you can self park across the street at the garage. We will be back!

Room Tip: hotel has an atrium, so ask for a high floor
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  • Stayed: April 2013, traveled as a couple
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1  Thank sunnsandlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded April 15, 2013

Greetings Sunnsandlover,

Thank you for staying with us. Your gracious comments mean a lot to us and we are glad to see that everything went well with your visit. We hope you enjoyed your show and dinner at TPAC.

We look forward to welcoming you back again soon!

Warm Regards,

Hilton Tampa Downtown

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Reviewed April 11, 2013

I get up early while my wife sleeps in. I went downstairs every morning and spent time chatting with the valet crew. What a nice bunch of guys. They helped me to pick good golf courses and places to eat.The "river Walk is only a few steps away and is beautiful.The bridged on the river are lit up and change colors,very nice to look at .Easy access to highway and attractions. The room was quiet and clean.Nice coffee shop that opens at 6:00 a.m. Good pastry and a friendly crew . Starbucks coffee,not my favorite.Overall a very nice experience.We were there from March 14th to the 17th and they were just beginnig a renovation.

  • Stayed: March 2013, traveled as a couple
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1  Thank dthomas420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded April 15, 2013

Greetings dthomas420,

Thank you for staying with us. We were glad to see that you enjoyed your stay and our staff made such a positive impression on you, especially our valet staff.

It was a pleasure having you as our guest, and we look forward to serving you again soon.

Warm Regards,

Hilton Tampa Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

We stayed here (drove from Orlando) as well as another couple visiting from Australia for one night for the TB Lightning vs NJ Devils game. The hotel was great for that as it was only a few blocks from the St Pete Times Forum, which is why we booked it. The room was just average, not decorated as much as in the hotel photos (but clean), the view was nice as we were on the 16th floor. The bellman/valet were very nice and helpful. We didn't use the valet but the (seemed to be the main guy) was so friendly and gave directions to everything we needed. We went to the bar for a few drinks and the bartender was very nice as well and the food was good (although food and drinks were pricey, that's expected in a Hilton. All in all a good experience.

  • Stayed: March 2013, traveled with friends
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1  Thank Jodi Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded April 15, 2013

Greetings JZadow1,

Thank you for staying with us. It was nice to know that you enjoyed your stay, our staff and the hockey game. Thank you for your kind comments.

We enjoyed having you as a guest and look forward to welcoming you back soon.

Warm Regards,

Hilton Tampa Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

everyone working at the hotel was amazing! The entire staff appear to be very happy to be working there and they took interest in what our daily plans were and were very helpful to us. We are looking forward to our fall trip and will be staying again.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Neil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonTampaDowntown, Public Relations Manager at Hilton Tampa Downtown, responded to this reviewResponded August 2, 2013

Greetings Neil T.,

Thank you for staying with us.

We really appreciate your kind comments. We are very fortunate to have a staff that sincerely care about our guests and love what they do.

We enjoyed having you as our guest and look forward to welcoming you back soon.

Warm Regards,

Hilton Tampa Downtown - Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tampa Downtown

Address: 211 N Tampa St, Tampa, FL 33602-5805 (Formerly Hotel Tampa)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Tampa
#14 Business Hotel in Tampa
#14 Romantic Hotel in Tampa
#31 Family Hotel in Tampa
Price Range: $149 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Tampa Downtown 3.5*
Number of rooms: 520
Official Description (provided by the hotel):
Hilton Tampa Downtown is an upscale urban hotel surrounded by the natural attractions of one of Florida’s busiest and most beautiful gulf coast areas. Located in the heart of downtown Tampa, we feature convenient access to all of the attractions of Tampa, Clearwater, St. Petersburg and Orlando. We’re 6 miles from Tampa International Airport and a few blocks from the Tampa Convention Center, the Florida Aquarium, the University of Tampa, the Tampa Bay Times Forum, the David A. Straz, Jr. Center for the Performing Arts and the area’s centers for culture, heritage, shopping, entertainment and sports. Hilton Tampa Downtown offers 520 guestrooms, including 14 suites, all providing a sophisticated and relaxing environment of contemporary furnishings, finishes and personal amenities. For on-property relaxation, guests can enjoy our tropical rooftop outdoor pool, heated whirlpool, sundeck and fully equipped health club. The Restaurant 211 “complex” offers daylong opportunities for outstanding food and socializing. Restaurant 211 features American Cuisine for breakfast, lunch and dinner. Our Coffee Bar brews the exclusive Starbucks® Coffee. And, our Bar pours, draws, shakes, and stirs the perfect cocktail. Of the 30,000 square feet of function space at Hilton Tampa Downtown, over 27,000 square feet are on one floor, which gives meeting and social planners many options for planning flow from function to function. Our catering professionals have over twenty years of experience in preparing events for groups from 10 to 2,400. They offer a full range of services including theme parties, custom menus, décor design and transportation. Most of our hospitality staff has been with the property since it opened in 1982. Their local knowledge, impeccable service, and customer-focused attitudes provide every guest with a unique hotel experience found only at Hilton Tampa Downtown. ... more   less 
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Also Known As:
Hyatt Regency Tampa Hotel Tampa
Tampa Hyatt Regency
Hyatt Tampa

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