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“Very dissatisfied”

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The Barrymore Hotel Tampa Riverwalk
Ranked #49 of 163 Hotels in Tampa
GreenLeadersBronze level
Tampa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Very dissatisfied”
Reviewed May 7, 2013

I've been staying with you for almost a month now on and off for work at local hospital that I work at. Everyone here at the hospital says how great you are because a lot of us stay at Howard Johnson's. I have been pleased up until this past weekend. The room smelled musky and didn't seem clean at all, the beds were made Ubuntu there was a pizza crust on the floor and the bathroom was unkempt. The following morning I went to get coffee from the table top coffee maker and there was no coffee, just the old wrapper from the day before that I used.
I don't normally complain to management but I figured since I was sent this email, I would reply. I do like Howard Johnson's for my stays but very disappointed this week.

Thank you

Vinny Napoli


  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
3 Thank Vinny N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry C, General Manager at The Barrymore Hotel Tampa Riverwalk, responded to this review, June 2, 2014
Thank you or taking the time to review your stay with us. I am sorry that you had the one negative experience. We appreciate your feedback and always welcome the opportunity to improve. Thank you for your business.
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Rating summary
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  • Sleep Quality
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  • Service
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  • Cleanliness
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English first
Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 7, 2013

When we first arrived to the hotel, we were greeted by two very pleasant, professional staff members. The check in process was very smooth and quick while at the same time informative. The room was on the top floor and had an excellent view of Downtown Tampa! The room was very clean and comfortable. The overnight manager gave us a later check out, and when we saw the housekeeper, she was very friendly. Overall, I would absolutely recommend this hotel to anyone else and would stay here again next time I am visiting Tampa! Thanks for a great stay!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry C, General Manager at The Barrymore Hotel Tampa Riverwalk, responded to this review, May 29, 2014
Thank you so much for your review of your stay at the Howard Johnson Plaza Downtown Tampa. It is so nice to hear that you enjoyed our staff. The entire staff takes great pride in delivering outstanding service and we all enjoy hearing from our most valued guests when we have done so. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2013

Enieda, Carlos, and Nestor made our experience at the Howard Johnsons very memorable. Enieda greeted us Friday night with a great personality and informed us of local info and made us feel very welcome. Carlos was equally helpful the next day when recommending breakfast places and printing coupons for us to take to the Lowry Zoo. Nestor was our hero the night of the Taylor Swift concert when we could not get a cab, and went the extra mile to come and get us. With these kind of employees that went way above and beyond "what's standard procedure," you can bet I will be recommending Howard Johnsons as a great place to stay.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lauragruber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoleyT, General Manager at The Barrymore Hotel Tampa Riverwalk, responded to this review, April 22, 2013
Thank you for taking the time to share your experience at the Howard Johnson Plaza Downtown-Tampa. We will be sharing your kind words regarding Eneida, Carlos and Nester with our entire team. We look forward to providing excellent customer service to all our guests and your future returns when in the Tampa area.

Sincerely,

Tracy Foley
Assistant General Manager
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Additional Information about The Barrymore Hotel Tampa Riverwalk

Property: The Barrymore Hotel Tampa Riverwalk
Address: 111 W Fortune St, 275N Ex-44 I-4/275S Ex-45A, Tampa, FL 33602-3206 (Formerly Howard Johnson Plaza Tampa-Downtown)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Barrymore Hotel Tampa Riverwalk 3*
Number of rooms: 332
Official Description (provided by the hotel):
The Barrymore Hotel Tampa Riverwalk is located adjacent to the David A Straz, Jr. Center for the Performing Arts and the beautiful Hillsborough River. The hotel is approximately 1 mile from the Tampa Convention Center, Tampa Bay Historic Center, Tampa Bay Times Forum, Channelside Dining and Entertainment Complex, and the Port of Tampa Cruise Terminals. The hotel offers a complimentary on-demand shuttle service from 7am until 10pm, 7 days a week. Popular Attractions include Channelside Dining and Entertainment Complex, The Florida Aquarium, and Historic Ybor City. Hotel Amenities Include:- All Non-Smoking Rooms- Onsite Restaurant, WaterWorks Bar & Grill, serving breakfast, lunch and dinner daily.- Free Wireless High Speed Internet Access- Free Local Calls- Business Center- Outdoor Swimming Pool- Onsite Fitness Center- Complimentary Shuttle Service within 2 miles - Tampa International Airport is only six miles from the Barrymore Hotel Tampa Riverwalk. ... more   less 
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Also Known As:
Howard Johnson Plaza Tampa-Downtown Hotel Tampa
Tampa Howard Johnson
Howard Johnson Tampa

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