Stayed there for one night in May 2012 and was very happy with the customer service provided.
The front desk were very accommodating and polite.
What I really appreciated was the free Shuttle service they offer. Literally saved us about $100 dollars in the 2 days we were there. They dropped us off & picked us up at Channelside on Day 1, and then later dropped/picked me from Walmart.
The next day they dropped us off at the Pier to meet our Carnival ship.
The money saved on transport was more than the cost of the hotel.More