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“Excellent Customer Service”

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Embassy Suites by Hilton Tampa-USF/Near Busch Gardens
Ranked #27 of 163 Hotels in Tampa
Atlanta, Georgia
1 review
“Excellent Customer Service”
Reviewed April 21, 2014

We have stayed at this hotel at least three times over the past year and have never been disappointed. The service is excellent, and they exceeded expectations this time. The breakfast was delicious but offered no gluten free cereals nor natural yogurt. We discussed this will Lee, the on-site manager and the general manager. By noon the first day a box of gluten free cereal was delivered to our room and the next morning there was natural yogurt offered for breakfast. The staff went out of their way to meet the needs of guests with food intolerances. We have always enjoyed staying here and will continue to do so over the next three years while our daughter attends USF.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patmG1683OT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, April 22, 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Lee and our entire team and I will share your comments with them.

We hope you choose us again when visiting USF!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Oneonta, New York
2 reviews
Reviewed April 21, 2014

We have in the past and will continue to use this property for our business meetings. It fully meets our expectations in regard to sleeping rooms, meeting space and general atmosphere. I have recently worked with Jennifer Cancho in the Sales department and was treated kindly and professionally while ironing out all of the logistics for our group. I highly recommend this property for those of you looking for any future meetings!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTB943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, April 22, 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Jennifer and our entire team and I will share your comments with them.

We hope you choose us again when meeting in Tampa Bay!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
Reviewed April 21, 2014

Steve Armatrading coordinated our family's Easter dinner this year. The organization, attention to detail, and customer service received by his staff and himself was outstanding. We will definitely use their services again in the near future.

Room Tip: Request Steve Armatrading for all your event planning needs.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeronicaSwaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, April 22, 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Steve and our entire team and I will share your comments with them.

We hope you choose us again!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 20, 2014

First off from the time I called to make my reservation til the day I checked out the service was Top Notch. Raphael *RJ* was the absolute best. Alexis did a Great job as well assisting with any needs we had. The bad thing about the hotel was the furniture. Needs major upgrading. Thank you Raphael for making my first trip to Tampa a good one.

Jason Smith.. room 728
4/10-4/13

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, April 21, 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 4 star review! I truly appreciate your feedback.

We are proud of RJ, Alexis, and our entire team and I will share your comments with them.

We hope you choose us again when visiting Tampa Bay!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 18, 2014

We stayed here for a quick, impromptu trip to Busch Gardens with our 4 children. Our flight was delayed which meant we did not arrive at the hotel until midnight. Bert, the night manager, greeted us with a smile and genuine welcome--much appreciated with this weary group! Our room had 2 beds in the bedroom then a door that separated the room with a bathroom and the outer/ living room with a mini kitchen, sofa bed, table, and TV. We choose to let the kids have the bedroom and we slept on the pull out sofa. I was not excited to sleep on the sofa bed but was very surprised that it was comfortable! The maids had included an extra blanket under the sheets so the roll bar was not a hindrance. Breakfast was plentiful, with made to order omelets and eggs, cereals, juices, rolls, bacon, pancakes, and fruit. It was filling and included in the room price, very nice! We asked about the shuttle to the park, and were escorted to the pick up area and taken over within 10 minutes. The driver was very nice and talked to the kids about the rides and what fun was in store for them. When we were ready to leave we called the shuttle driver and he met us outside the gates. We did not have to wait at all.
All in all, this hotel offered friendly and efficient staff, comfortable accommodations, and plentiful food. We would stay here again without hesitation.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCplus4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, April 19, 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Burt and our entire team and I will share your comments with them.

We hope you choose us again when visiting Tampa Bay!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parrish, Florida
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2014

Great facility for a conference! Suites are very spacious with Micro, fridge and sink. The staff couldn't do enough for you and the room was very comfortable. I liked that breakfast is included in the room rate.

Stayed April 2014, traveled on business
Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, April 18, 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 4 star review! I truly appreciate your feedback.

We are proud of our entire team and I will share your comments with them.

We hope you choose us again when meeting in Tampa Bay!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conyers, Georgia
1 review
Reviewed April 15, 2014

Was there with a group for a cheer competition...what a wonderful stay. The breakfast every morning was great. The room was extremely comfortable and clean. The staff was friendly and so accommodating. We used the hotel shuttle for everything....we never had to move our vehicle for anything. It's in a great location...less than a mile from Busch Gardens. Thumbs up to Sales Manager, Jennifer Cancho, for making sure we were taken care of.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marquita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, April 16, 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Jennifer and our entire team and I will share your comments with them.

We hope you choose us again when meeting in Tampa Bay!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Tampa-USF/Near Busch Gardens

Property: Embassy Suites by Hilton Tampa-USF/Near Busch Gardens
Address: 3705 Spectrum Blvd, Tampa, FL 33612-9422
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Tampa
#9 Business Hotel in Tampa
#15 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa-USF/Near Busch Gardens 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Embassy Suites Tampa- USF/Near Busch Gardens is located less than 2 miles from major Tampa attractions including Busch Gardens, University of South Florida and the Museum of Science and Industry (MOSI). Our guests start their day with a free made-to-order breakfast and end the evening with our complimentary Evening Reception with snacks and drinks. ... more   less 
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Also Known As:
Embassy Suites Tampa
Embassy Busch Gardens Suites
Tampa Embassy Suites

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