Where do I start?? Well when we checked in Jah the clerk said we had 2 rooms for 2 night. I said no , we have 1 room for 2 nights. and was insisting I made a reservation for 2 rooms. so after a few times of saying only one room. we got the one room. well the next day we check our bank account just to make sure we only got charged for 1 room. and sure enough we got charged for 2. When I went to the office to discuss this issue the Manager Jim was in the office and very RUDE!! would not let me talk and keep telling me I was not charger for 2 rooms. So I went to the computer right there in the office and printed out my bank statement showing the 2 charges. he wouldn't even look at it keep telling me SHHHH!! and putting his hand in my face..... REALLY!!!! so then called Customer Service They were of no help. was told they would send a dispute through to the hotel..... so later that day went back to office and Employ Jah was there.. I asked to speak to the owner (Jay) of the hotel. Who he called and he REFUSED to speak with me, told Jah Jim was there and the manager he would handle it. well needless to say it was not handled and we are missing $123.63, As for the hotel it's self. VERY DIRTY, Room had a mildew smell, bed felt damp, there was what looked to be mold on the ruff over the window. you see staff out around the hotel and no one says hello very NASTY HOTEL!
This was to be a nice trip away for me and my husband, to go to howl o scream and a weekend away from the kids, turned into a NIGHTMARE!!!!!
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- Also Known As:
- Days Inn West Of Busch Gardens Hotel Tampa
- Days Inn Tampa
- Busch Garden Hotel