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“Good Value - Okay Hotel” 3 of 5 stars
Review of Embassy Suites by Hilton Tampa Brandon

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Embassy Suites by Hilton Tampa Brandon
3.5 of 5 Hotel   |   10220 Palm River Rd, Tampa, FL 33619   |  
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Ranked #18 of 160 Hotels in Tampa
Certificate of Excellence
Ohio
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Good Value - Okay Hotel”
3 of 5 stars Reviewed April 16, 2013

This ES is the original Atrium style – though on the smaller side, with not very many floors. Staff at check-in was very polite and accommodating.

Room was typical front to back set-up, clean and everything in working order. Pre-requested items (via HHonors) were not provided. We had to go to the desk to ask for these items which were then freely given, but not delivered to the room which would have been much more convenient.

Manager’s reception was kind of chaotic. There was food all over the floor and little to none in the serving containers – and this was right in the middle of the serving time. Drinks were served liberally in the bar and soda was available in the breakfast area at the soda machines. Bar staff was friendly.

Breakfast was typical with pretty long lines to get omelets and waffles. Starting time is entirely too late! Not even coffee available until 7:30. This should be changed! Also, the hotel seems to have an issue with ketchup. Witnessed multiple guests asking staff for ketchup then watching them (the guest) go from table to table asking other guests if they could have their bottle. Apparently not enough bottles to go around and no desire to assist guests in securing any. This is a major break in service in my opinion. A guest should not have to go around to other guests and ask for ketchup. Provide adequate number of ketchup bottles or be willing to have staff ask at other tables!

All in all an okay stay. Definitely a good value. Would most likely stay here again if we were needing a hotel in the area (I don’t use ketchup).

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank marcodreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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704 reviews from our community

Traveler rating
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    36
    17
See reviews for
276
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Austell
2 reviews
5 of 5 stars Reviewed April 16, 2013

Reserved Non smoking room, Upon check-in it was obvious someone had been smoking in the room. The manager immediately provided a new room, beverages, snacks and free in room movie. The staff was exceptional. Great customer service. Will definately stay again. Family was on spring break, price was right!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Paulette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 10, 2013

I don't write too many reviews but I must say I really enjoyed my stay. The breakfast was good along with the variety to choose from. The service at the front desk and the restaurant was excellent. Only issue I had was my key card would not work with the ice machine but they were very helpful in getting me some ice. I would recommend this hotel to anyone that will be in the Tampa metro area.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Antoine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 6, 2013

This is a nice, modern and clean hotel. We stayed for only one night to get to the airport. Turns out that the drive is 20 minutes to airport. However the hotel is cheaper than the other local Embassy suite hotels closer to the airport. The breakfast is standard and good especially families with kids, the staff friendly. We went to the pool at five and it was a little crowded.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank notsosure_41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 3, 2013

We found the rooms to be large and good value. A soulless area and quite noisy as its right on a main junction, but I believe it is quite central to certain areas and about 30 mins drive from Tampa. We found the staff on check in to be efficient and quick.

We were very pleasantly surprised with the breakfast and it included the all American big breakfast buffet as well as the whole continental one too.

Room Tip: Perhaps a room at the front away from the main road junction?
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank planetvenus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee
1 review
5 of 5 stars Reviewed March 27, 2013

My husband and I stayed at the Embassy Suites in Brandon. The room was clean and spacious. The bed was very comfortable. The complimentary breakfast was very good but they do not start serving until 7:30am so I did suggest they serve a little earlier. Overall we were very pleased with our stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Le Sueur, Minnesota
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 17, 2013

You can usually count on Embassy Suites to provide adequate lodging and this property does not disappoint. This hotel is well kept up with a pool and restaurant on site. Rooms are spacious with many amenities. This hotel is located near I-75 with shopping and many restraints nearby. The only thing that bugged me a little is their in-room wireless Internet policy. Unless you have one of the two highest Hilton Honors cards, you have to pay $9.95 for 24 hours access. My Hilton Honors
Blue card was not "adequate".

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_Embassy, Director of Sales at Embassy Suites by Hilton Tampa Brandon, responded to this review, May 28, 2013
Thank you so much for your review! We really appreciate it and are so happy to hear about your great experience! Be sure to tell your friends about us!
Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Tampa Brandon

Property: Embassy Suites by Hilton Tampa Brandon
Address: 10220 Palm River Rd, Tampa, FL 33619
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Tampa
#11 Romantic Hotel in Tampa
#15 Business Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa Brandon 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Embassy Suites Tampa Brandon is just seven miles from downtown Tampa and offers easy access to Busch Gardens, Fl State Fairgrounds, University of South Florida, Tampa Convention Center, beaches, and more. Guest rooms at this all-suite hotel feature a fully-equipped kitchen, high-speed Internet access, and two televisions with HBO. The property also offers complimentary made to order breakfast and evening reception with free snacks and alcohol, outdoor pool, and fitness room. On-site dining is available at Mango’s Restaurant. ... more   less 
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Also Known As:
Embassy Suites Tampa - Brandon Hotel Tampa
Embassy Suites Brandon
Brandon Embassy Suites

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