I came for one night on a spontaneous trip. My plans where to enjoy Tampa after I checked in and the next day head over to Ana Maria Island. I called in the night before to make sure my reservation was showing and to get more information about the hotel. The girl that picked up sounded like she was annoyed that she had to answer the phone. She placed me on hold for 7 minutes when I decided to hang up and call back. I called back and spoke with a man. He was pleasant Upon check in, the gentleman at the valet was very friendly and courteous. He helped a bit with my bags and welcomed me to the hotel. When I got to the check in desk, the girl said a cold welcome and asked for my last name. I tried to make her laugh a bit (maybe she was having a bad two days) but she didn't even crack a smile. Even though she wasn't saying anything rude, I felt she was being rude (LIKE COME ON, YOU WORK IN THE HOSPITALITY BUSINESS!!) She placed my keys on the counter, told me the Wifi passworld (which was very nice of her) and said the elevator is to the left. That was it. I had so many questions about the hotel and suggestions on where to eat but I didn't even bother. It was disappointing and sad. I am comparing the check in to other Starwood hotels, like the Westins' and Sheratons', I am sorry but they set the bar high for me so I expected the same at this hotel. The rooms are very small but I am sure that's just the theme of the room. The room was clean and comfortable. The walls are thin so I heard the couple next door have a "pillow fight". I had to step out. The river view was sweet. At check out, it was a different girl but same level of service. I wouldn't recommend this hotel to anybody that I love. The rating for this hotel on TripAdvisor is overrated.
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