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“Nice Hotel / Customer Service Lacking”

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Embassy Suites by Hilton Tampa - Downtown Convention Center
Ranked #42 of 163 Hotels in Tampa
GreenLeadersBronze level
Reviewed September 16, 2013

Check in and out was a hassle. You are required to present a ticket for your free breakfast; no other Embassy Suites I stay at requires this, sometimes you may have to show your room card, but never a separate ticket. Rooms were nice and clean, but housekeeping didn't restock coffee. Previous stays several years ago went much smoother then this visit. I definitely won’t be back to this particular hotel despite its convenient location.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Cherie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded October 10, 2013

Dear Cherie H,
Thank you for your feedback. We try to make things as convenient and smooth as possible during our dining service hours. We're sorry that our procedures did not meet your needs and are reevaluating our processes to ensure they're as efficient as possible. We hope that you'll consider giving us another chance, should you return to our area.

Kind regards,
Jason Bowers

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1,414 - 1,420 of 1,991 reviews

Reviewed September 16, 2013

This hotel has a great location and friendly staff all around the hotel. Clean and inviting. It is always my first choice when coming to Tampa. I recommend it to anyone coming to Tampa. Who could ask for more?

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded October 10, 2013

Dear Paula B,
Thank you for choosing Embassy Suites Tampa Downtown for your recent stay and for recommending your experience on TripAdvisor. I am very pleased to learn you enjoyed your stay with us. We certainly look forward to welcoming you back and hope to exceed your expectations on your next visit.
Best Regards,
Jason Bowers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

You can only valet your car here and it is $22/Day - very expensive in my book!! Also, the bathroom left much to be desired... the water temperature in the shower was horrible - either freezing cold or boiling hot and the toilet did not flush properly.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Joanna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded October 10, 2013

Dear Joanna D,
Thank you for taking the time to share your feedback from your recent stay with us at Embassy Suites Tampa Downtown.
I sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was of course concerned to learn of the areas which left you to feel disappointed.

Our team at Embassy Suites Tampa Downtown makes every effort to deliver upon the high standards we have set ourselves; we strive to ensure our guests recognize the services and facilities we provide as offering a high level of value and a warmly memorable experience. I do hope you will allow us the occasion to restore your confidence in our hotel.
Best Regards,
Jason Bowers

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Reviewed September 14, 2013

My Stay at the Embassy Suites in down town tampa was great! The staff went absolutely out their way to ensure I was accommodated entirely. The breakfast was also outstanding and Kudo's to the chef behind the scenes.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded October 10, 2013

Dear Christopher W,
Thank you for choosing to stay with us. I am glad to hear that you enjoyed your stay and that the Chef exceeded your expectation. I will be sure to share your comments with him. I hope you will return should your travels bring you back this way.
Best Regards,
Jason Bowers

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Reviewed September 12, 2013

Free daily breakfast was good. Staff is courteous and friendly. I thought the maid service was excellent and our bed was made everyday and the room smelled great when we returned. Bathroom is a tad tiny. Small but nice pool area. Easily accessible small Precor workout area, I used the machines everyday. Gym cleaning wipes, face towels, and cold water a plus! Wifi is not free unless you are a member but you can use computers in lobby for free. Parking was $22 per day. Stayed on 20th floor, very quiet.

  • Stayed: August 2013, traveled on business
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Thank RandRloveParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded September 14, 2013

Dear RandRloveParis-

Thank you for choosing Embassy Suites Tampa Downtown for your recent stay and for recommending your experience on Trip Advisor. I am very pleased to learn you enjoyed your stay with us. We certainly look forward to the opportunity to welcome your return in the near future.

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Reviewed September 9, 2013

My wife and I visited for the weekend of September 6-8, 2013. We were provided a beautiful room on the top floor of the hotel, along with strawberries and champagne to celebrate our anniversary. We had stopped by the front desk several times to ask for advice/information on boat tours and each time were provided excellent tips and suggestions. The room was beautiful, the view from our balcony spectacular, and everything was VERY clean. The convention center was very close and they happened to have a boat show there that weekend.

Breakfast was great - as with all Embassy Suites. The Managers Reception was nice, but not the reason we stayed here. We will be back though thanks to the great staff and management of the hotel.

Room Tip: Request a balcony, if possible!
  • Stayed: September 2013, traveled as a couple
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Thank davegolden99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded September 14, 2013

Dear davegolden99-

Thank you for taking the time to post a detailed review of your recent stay at Embassy Suites Tampa Downtown. I sincerely appreciate your very kind appraisal of our team, facilities, and services; I know our team members will be equally pleased to learn of your commending remarks and recognition of their efforts to meet your needs.

We certainly look forward to welcoming your return in the near future.

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Reviewed September 8, 2013

The Embassy Suites is the closest hotel to the Tampa Convention Center, having a pedestrian bridge directly to the convention center. This hotel is clean, rooms are modern, and the elevators are fast, which was good given I was near the top floor! The hotel has a great view of the water, but the view is not available for most rooms. Most rooms look over downtown Tampa, which isn't quite as nice a view as the water! Overall, very good Hilton property.

Stayed: May 2013, traveled on business
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded September 14, 2013

Dear HiTownMan-

Thank you for taking the time to share your feedback of Embassy Suites Tampa Downtown on TripAdvisor and for choosing to spend your time with us. I am very happy to read you enjoyed the service you received and our facilities.

I do hope you will be returning to visit us again; we certainly look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Tampa - Downtown Convention Center

Address: 513 S Florida Ave, Tampa, FL 33602-5419
Phone Number:
Location: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Tampa
#30 Romantic Hotel in Tampa
#36 Business Hotel in Tampa
#43 Family Hotel in Tampa
Price Range: $165 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa - Downtown Convention Center 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
Connected via skybridge to the Tampa Convention Center, the Embassy Suites is the only upscale all-suite hotel in downtown Tampa. Complimentary Cooked-to-Order Breakfast and a Manager's Reception included daily. Next door to the St. Pete Times Forum for Tampa sporting events, concerts and exhibits. The Tampa Cruise Port is also close by for all Tampa cruise departures. ... more   less 
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Also Known As:
Embassy Suites Tampa - Downtown Hotel Tampa
Tampa Embassy Suites

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