I have been staying at this hotel for six years. I attend a convention every year here and always use them because they are connected to the hotel, it is so convenient. I will no longer be a patron here. This year the service was terrible and there were policy changes and extra charges for the hotel.
~For one thing, we had four people staying in the room. We paid the rate for four, but only two free breakfast were included in our reservations. It is complimentary breakfast, but two of us were charged extra each day. Why was this done? I have no idea!! We paid the correct price for our room, were not room packing, nor did we expect there to be an extra charge. They never even mentioned that there would be a fee when we checked in, there should not have of been because it is supposedly "complimentary."
~The check in staff was rude, very snippy and pointed.
~The hotel was very busy and one of the elevators was broken and was not fixed the entire span that we were there (three days).
~The plumbing was messing up. The toilet would not always flush and there was a bad smell coming from the bathroom for several of the days.
~We never had a maid come to our room.
It was an all around disappointment and unpleasant stay. I would advise going to a hotel that treats the customers well and appreciates repeat customers. I will no longer be staying here, the convenience is not worth the high price of disrespect and fake charges for things.
- Official Description (provided by the hotel):
- Connected via skybridge to the Tampa Convention Center, the Embassy Suites is the only upscale all-suite hotel in downtown Tampa. Complimentary Cooked-to-Order Breakfast and a Manager's Reception included daily. Next door to the St. Pete Times Forum for Tampa sporting events, concerts and exhibits. The Tampa Cruise Port is also close by for all Tampa cruise departures. ... more less
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- Also Known As:
- Embassy Suites Tampa - Downtown Hotel Tampa
- Tampa Embassy Suites