Ever since The Epicurean broke ground on South Howard, my husband and I have been anticipating the addition of the hotel to the Hyde Park area. We're huge Tampa enthusiasts and especially love the charm of that area so for my husband’s 30th birthday, we decided to celebrate by planning a staycation at The Epicurean. We visited the hotel a month in advance and asked for a tour of their suite which helped us to confirm our decision; I booked the room as soon as we returned home.
The day before our stay, I received an automated check-in e-mail; however, upon reviewing the details, I realized we were downgraded to a smaller suite. I called the hotel to confirm the details and eventually was transferred to the manager who informed me that the family who was in the suite leading up to the weekend decided to extend their stay and therefore, our reservation was changed. We hadn’t received a call or e-mail from the hotel informing us of the change and while the manager advised that $50.00 was taken off of the rate, that was simply an adjustment to charge us for what the (smaller) room was worth.
While the manager was apologetic, he didn’t seem too concerned with the issue and simply asked me to let him know if we wanted to cancel our reservation (great way to lose a loyal customer). At this point I was irate and called my husband to discuss the options. My husband called back the manager to see if we had any other options and eventually the manager offered to further adjust the balance for our inconvenience but again, didn’t seem empathetic with the situation or the principal.
While the hotel lived up to expectations and our room was charming, the weekend was somewhat overshadowed by the terrible experience leading up to it.
- Official Description (provided by the hotel):
- Explore life's many flavors at Epicurean Hotel, Autograph Collection where your stay will be filled from beginning to end with experiences that activate all your senses. Relax in the urban chic comfort of our luxurious hotel in Tampa, Florida. Along with our elegant guestrooms and suites, we offer a signature restaurant, rooftop bar, full service spa, wine shop and culinary classroom with a robust calendar of events. Awaken Appetites Unknown! ... more less
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