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“Stay Away” 1 of 5 bubbles
Review of Barley Hoppers International Ale House - CLOSED

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Barley Hoppers International Ale House
Cuisines: Pub
More restaurant details
Restaurant details
Good for: Bar scene
Neighborhood: Historic Ybor
Brandon fl
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Stay Away”
1 of 5 bubbles Reviewed March 19, 2008

Ordered a simple Hamburger medium rare. Place was 1/4 full on a Sat. nite ( should tell you something right there) waitied 40 minutes and it finally arrived burnt and dry. Waitress dissappeared so no one to tell about, then came after I was all done. Told her about and said she would talk to the mgr. Came back and said mgr is sorry and left me with bill. I paid and told her I would never be back and would tell everyone I know to stay away.

3 Thank jimiwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

3 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
A TripAdvisor reviewer on Facebook
“Good food, great beer.”
3 of 5 bubbles Reviewed December 22, 2007

Good food, great beer.

Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“poor service/food/restaurant”
1 of 5 bubbles Reviewed November 19, 2006

I am writing in regards to the poor customer service that was provided
on the evening of November 19, 2006 at the MJ Barley Hoppers located
in Centro Ybor. Our organization chose MJ Barley Hoppers for the
restaurant for that evening and I can say that each and every person
there was not happy.

A large group of us approx. 70 customers expected to eat at the
restaurant without any trouble. We originally had given the manager
an expectation of anywhere between 50-100 patrons. 70 ended up
showing and we were presented with a bill for 100 people. Now we can
understand that the restaurant expected to prepare for 100 people, but
after approx. 40-50 people had gotten their food, 20 of us had not
eaten or had gotten only a tiny amount of food and were told that they
had stopped preparing anymore food, because we could not pay for the
30 people less 100 that did not show up. So if the restaurant had
prepared for 100 people, where was the food for at least 70 people?

The manager that evening, I believe his name was Scott, did not take
any blame for the lack of food and not until we had made a huge scene
in the restaurant did he agree to bring out more food. He had excuses
that people took more then they should have, well then why did he set
it up buffet style? If we were suppose to only have so much food on
our plate, we should have been served!

On top of the major reason we were unhappy, there wasn't enough
seating! We had at least 10-20 people sitting outside in the cold
weather, where there food probably got cold as soon as they took their
plate outside! Clearly the restaurant was not prepared at all for the
amount of business we were about to give them 70 people or 100 people.

I am disappointed that an establishment could not provide the service,
not to mention if we had all individually ordered we could have chosen
whatever type of food we wanted and probably paid less then the "group
discounted charge."

The customer service was so poor, what happens to the customer is
always right? The manager that evening did not even attempt to show us
he cared that that many people were not fed. He did not apologize at
all for any of the poor service. We had a huge group that evening at
that restaurant and were the bulk of the patrons for that evening.
Not to mention a large percentage of us drank alcohol and provided
plenty of business through alcohol alone.

I expect a formal apology, from your organization for the poor service
that was provided that evening. NEVER had we ever had an issue with a
restaurant with a group our size. We recently ate at DISH right next
door and did not have one issue with the amount of food or the quality
of service and on top of that, they gave us a major discount that
evening for bringing so many people that evening and invited us to
return at any time. You guys should learn something from your
neighboring restaurants!

2 Thank thestinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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