The property itself was above average for a HIE. It was under remodel, but the staff and crew did a great job of hiding it. There was no inconvenience and the property was very clean.
The big story here, though is the people.
I checked in late and was warmly greeted by the front desk clerk. While at breakfast the first morning, I was approached by the General Manager who asked about my stay and was genuinely concerned about his staff's service. Every employee I met was friendly and helpful and went out of their way to make me feel welcomed. They offered a drink upon check-in (beer or water) and ice cream in the evenings.
Great property, but the people and service made all the difference. Great job!
- Official Description (provided by the hotel):
- Find out why New Tampa is the 'Place To Be' The Holiday Inn Express Hotel & Suites is closest in New Tampa to Busch Gardens and University of South Florida (USF). This beautiful Hotel & Suites is located in the pristine 'New Tampa' area of Tampa and is easy to get to at I-75 exit 270. The hotel is close to everything; yet it is nestled in a peaceful nature preserve area. New Tampa is exciting, clean, fresh and new with over 15 restaurants and 5 golf courses. From the hotel you can walk to the new 20 screen movie theater, restaurants and shopping.This Holiday Inn Express Hotel & Suites is recognized as having one of the best guest service ratings of any hotel in the country. It features a heated outdoor pool with lushly landscaped grounds, free high-speed Internet access in all rooms, wireless access in public areas, a business center, fitness center and the hotel s own putting green. The 27 suites also include a wet bar and 47" TV's. Executive suites & presidential suites feature Jacuzzi tubs, glass enclosed showers and multiple TV sets. This is the closest Express in New Tampa to Busch Gardens, USF-University of South Florida, DTCC, T-Mobile, USAA, Verizon, Coca-Cola, Achieve Global, Washington Mutual, JLM Industries, Telecom Park, Hidden River, Highwoods Preserve, Museum of Science & Industry, Moffitt Cancer Center and more. Pets under 35lbs are allowed in a limited number of guest rooms with a $50 deep clean fee. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites New Tampa i-75 Bruce b. Downs
- Holiday Inn Express Tampa
- Holiday Inn Tampa