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“Excellent staff and management” 5 of 5 stars
Review of Hilton Garden Inn Tampa East/Brandon

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Hilton Garden Inn Tampa East/Brandon
3.0 of 5 Hotel   |   10309 Highland Manor Drive, Tampa, FL 33610   |  
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Ranked #10 of 161 Hotels in Tampa
Certificate of Excellence
Tampa, Florida
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent staff and management”
5 of 5 stars Reviewed August 16, 2014 via mobile

Convient location, clean rooms, friendly staff. Had a problem and the manager, Lisa Marie Hill went above and beyond to rectify the situation. Would definitely recommend others to stay at this location.

Stayed August 2014, traveled on business
Helpful?
2 Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, August 21, 2014
Jason L,

Thank you so much for your great review! I'm glad the location was convenient for your needs and that Lisa Marie was able to resolve an issue for you. I will make sure she is recognized during our next team meeting. We hope to see you again soon!

Sincerely,
Dannialle Neville,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
    386
    135
    53
    28
    7
See reviews for
146
124
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221
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Dunnellon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

Awesome service , rooms were very clean. Restaurant was awesome as well , the chef went out of his way to accommodate our needs and made things not even on the menu . I would stay again. They took care of all of our needs and even gave us fresh baked warm cookies to take to the room !

  • Stayed August 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Twnoksfarm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, August 27, 2014
Twnoksfarm2,

Thank you for sharing your experience at the Hilton Garden Inn! I am so glad to hear you enjoyed your dining experience at our property. Your kind words will be shared with the Chef and the food and beverage team! Please come visit us again soon!

Sincerely,
Dannialle Neville,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed August 13, 2014

We only stayed one night at the Hilton Garden and it was a very nice stay. The check in was polite and quick. The room was clean and well stocked. The morning coffee down stairs at the restaurant was hot and good. Location was great and we even found a nice movie theater right down the road. I would stay here again if we are in the Tampa Bay area.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank expattravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, August 15, 2014
expattravler,

Thank you for your review and for staying at the Hilton Garden Inn! I am so gld to hear you had a nice stay and enjoyed the convenient location. We hope to see you again soon!

Sincerely,
Dannialle Neville,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
labelle, United States
1 review
2 of 5 stars Reviewed August 13, 2014

would not honer my confirmation, fire alarm went off for hours at 5am on Sunday morning. hotel staff rude. but room was nice clean. it was just a bad deal, it was a very bad deal, I hope we dont go there again.

  • Stayed August 2014, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, August 18, 2014
Matthew N,

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely,
Dannialle Neville,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 11, 2014

From the time we checked in it was a very nice experience. the staff went above and beyond and were very attentive to everything we needed. The beds were wonderful as was the dinner we ate in the restaurant. would highly recomend staying at this hotel.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank susan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, August 13, 2014
susan m,

Thank you for taking the time to share your experience at the Hilton Garden Inn! We appreciate you staying with us and are so glad we are able to meet your expectations. Your kind words about the staff will certainly be shared with them and I hope you will stay with us again soon!

Sincerely,
Dannialle Neville,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 11, 2014

This Hilton Garden Inn is under construction now. Don't know how long it will last. They have a makeshift front desk, but the staff is nice and have gone above and beyond the call of duty. There isn't much around to eat/do/see unless you have a car, but they did offer their shuttle.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, August 18, 2014
Mike M,

Thank you for sharing your kind words about our staff. The team is working very hard, especially through the renovation to make sure all of our guests have a wonderful experience. We hope you will come see us again when the renovation is complete!

Sincerely,
Dannialle Neville,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 8, 2014

reasonably priced, quite location (but still close to the highway), clean and well-maintained. The only reason I cannot give it five stars is that there was a noise during the day due to the renovation works. Confident that once the renovation is over, it would regain its "excellent" status.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank meyes13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, August 15, 2014
meyes13,

Thank you for taking the time to review the Hilton Garden Inn. We are glad you had the opportunity to stay with us and that you enjoyed the hotel. We appreciate your faith in us being "excellent" post renovation! We will certainly carry along our high standards and hope to see you again soon!

Sincerely,
Dannialle Neville,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa East/Brandon

Property: Hilton Garden Inn Tampa East/Brandon
Address: 10309 Highland Manor Drive, Tampa, FL 33610
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tampa
#14 Family Hotel in Tampa
#16 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tampa East/Brandon 3*
Number of rooms: 152
Official Description (provided by the hotel):
Our Hilton Garden Inn Tampa East/Brandon hotel is conveniently located in east Tampa, in Highland Oaks Business Park, near Sabal Park. Enjoy easy access to numerous attractions including the Florida State Fairgrounds, MIDFLORIDA Credit Union Amphitheatre and the Bob Thomas Equestrian Center. A complimentary shuttle from the hotel runs within a five-mile radius, covering numerous shopping, restaurant and entertainment venues. Unwind in a spacious guest room or suite; complimentary WiFi, and a refrigerator and microwave in every room help make you room a Tampa home on the road.The relaxed atmosphere of Great American Grill® makes the ideal venue for lunch or dinner, in addition to its famous cooked-to-order breakfast. The 24-hour Pavilion Pantry® offers snacks for your in-room microwave. Keep beers and sodas cool in the in-room refrigerator. Maintain your work-out routine in the contemporary fitness center. Refresh under Tampa sun in the outdoor pool. Hilton Garden Inn Tampa East/Brandon hotel makes an elegant venue for meetings and functions of up to 180 guests. ... more   less 
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Also Known As:
Hilton Garden Inn Tampa East/Brandon Hotel Tampa
Hilton Tampa
Hilton Garden Inn Brandon
Tampa Hilton

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