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“Outstanding Service” 5 of 5 stars
Review of Hilton Garden Inn Tampa East/Brandon

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Hilton Garden Inn Tampa East/Brandon
Ranked #10 of 163 Hotels in Tampa
Certificate of Excellence
Tampa, Florida
1 review
“Outstanding Service”
5 of 5 stars Reviewed January 21, 2014

I booked this property back in November 2013, for a Leadership Conference that took place this past weekend. From the first moment, of meeting the Sales consultant, I felt this was the place to be. Upon my arrival on Jan. 17, at 6:00 a.m., the front desk sales associates greeted me with a pleasant "good morning" and directed me to the appropriate banquet room. Upon checking into my sleeping room, my husband and I was greeted yet again by the friendly housekeeping staff. Over the next two days, the staff members like Lori, Andrew, John, William, Tarah, Stephanie and others went out of their way to ensure that we had everything we needed for our Leadership Conference and our stay. All our guests, really enjoyed the "Little Italy" menu and the cookies, scones, and fruit was very fresh and delicious. Finally, I was truly impressed that both Cayla, Sales Director and Tina Catering Manager both came out of their offices on Friday morning to meet with me. Tina also came into the banquet room to further ensure everything was going smoothly. Because of the little things the entire staff at Hilton Garden Inn did our guest at the Leadership Conference noticed and inquiried about future endeavors at the hotel. For that all the staff members who served us should be recognized. Thank you all for a job well done! Thank you T.W. Singleton & BOW Ministry

  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank twsbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, January 23, 2014
Twsbow,
Thank you so much for your review – we couldn’t be more thrilled to have such a nice recommendation. I am glad that you had an enjoyable experience and I hope you had a great conference. Thank you especially for recognizing the staff, it made their day! We look forward to seeing you next time you’re in the area!

Thanks again,

Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

648 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Orlando, Florida
Level Contributor
153 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed January 21, 2014

Staff was attentive and courteous. Rooms are well appointed and well maintained. Very quiet. Keurig machine in room along with mini fridge and microwave. Cable channels leaning more towards sports, but standard ones are there. Felt like a safe area. Definitely would book again. Only wish breakfast was complimentary as in other brands.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, January 22, 2014
L M,
Thank you so much for taking the time to write a review. I am pleased you enjoyed your stay and found your room to be well maintained and convenient. I will be sure to share your comments with the staff during our next meeting. I look forward to seeing you the next time you are in the area!

Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 17, 2014 via mobile

We stayed here on New Year's Eve. We wanted something close to Ybor City and to the Hard Rock. We were taking in the Outback Bowl Parade then heading to the Hard Rock to ring in the New Year. It was a quick 15 minute or so drive to Ybor and only a 3 mile cab ride to the Hard Rock from the hotel. The location was perfect for what we needed. The hotel was clean and comfortable and the staff was friendly. No breakfast was included but a keurig coffee machine in the room was an added bonus. The hotel was in a little area off of the main road and looked like a small executive office complex. Not knowing this particular area of Tampa safety was an initial concern but I felt safe at the hotel and the general location. The value of the stay prompted me to write a review. The price was under $100. Being it was NYE, 3 miles from the Hard Rock AND a nice hotel, we couldn't beat that! We were very pleased with the stay and we will return in the future.

  • Stayed December 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank animlluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, January 22, 2014
Animllurv,
Thank you so much for taking the time to write a review. I am pleased you enjoyed our hotel and our location. I will be sure to share your comments with our staff during our next team meeting. Thank you again and I look forward to seeing you again!
Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WINDSOR
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

We arrived later in the evening in heavy traffic and pitch dark. No reservation but front desk gentleman honoured a coupon for another Hilton Garden Inn even though we were exhausted and had no intention of going further regardless of the rate. Great hotel in all areas.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank sportnut99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, January 22, 2014
Sportnut99,
Thank you for your review and taking the time to share your comments. I am so glad we were able to accommodate you after an exhausting trip. I hope you choose to stay with our hotel again in the future.
Thanks again,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ardmore, Alabama
Level Contributor
170 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed January 11, 2014

if you're not going for business, in the immediate area, this probably isn't the hotel for you. It's not really a place for people who are just traveling through. There are no restaurants or shopping near the location. Other than that, the room was average for this brand. All the staff were extremely very nice. However, they seemed to be in a hurry to get people out of the bar. All the equipment worked in the fitness cetner.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank mwb1266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, January 17, 2014
Mwb1266,
Thank you for your review. We appreciate hearing from you and taking the time to share your comments. All feedback is valuable to us so that we can perfect our guests’ experiences. Your business is important to us and we hope to see you again!
Best regards,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
2 reviews
5 of 5 stars Reviewed January 11, 2014 via mobile

I have stayed here several times for work. The staff at the front desk has always been helpful. If I needed anything or had any questions about the area, I asked Lisa at the front desk and she was exceedingly helpful. Check in has always been quick and without any problems or errors.

Stayed October 2013, traveled on business
Helpful?
Thank FL74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, January 17, 2014
FL74,
Thank you so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!
Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 11, 2014

Very comfortable, clean hotel, but, if you are accustomed to staying at Embassy or Hampton you will not get the little perks associated with being a HHonors member here. Rooms were nice. Staff at front desk were nice, but, did not offer much advise when asking about restuarants in the area.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, January 17, 2014
Bob C,
Thank you for your review and recommendation. We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.
Yours truly,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa East/Brandon

Property: Hilton Garden Inn Tampa East/Brandon
Address: 10309 Highland Manor Dr, Tampa, FL 33610-9149
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tampa
#14 Family Hotel in Tampa
#16 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tampa East/Brandon 3*
Number of rooms: 152
Official Description (provided by the hotel):
Our Hilton Garden Inn Tampa East/Brandon hotel is conveniently located in east Tampa, in Highland Oaks Business Park, near Sabal Park. Enjoy easy access to numerous attractions including the Florida State Fairgrounds, MIDFLORIDA Credit Union Amphitheatre and the Bob Thomas Equestrian Center. A complimentary shuttle from the hotel runs within a five-mile radius, covering numerous shopping, restaurant and entertainment venues. Unwind in a spacious guest room or suite; complimentary WiFi, and a refrigerator and microwave in every room help make you room a Tampa home on the road.The relaxed atmosphere of Great American Grill® makes the ideal venue for lunch or dinner, in addition to its famous cooked-to-order breakfast. The 24-hour Pavilion Pantry® offers snacks for your in-room microwave. Keep beers and sodas cool in the in-room refrigerator. Maintain your work-out routine in the contemporary fitness center. Refresh under Tampa sun in the outdoor pool. Hilton Garden Inn Tampa East/Brandon hotel makes an elegant venue for meetings and functions of up to 180 guests. ... more   less 
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Also Known As:
Hilton Garden Inn Tampa East/Brandon Hotel Tampa
Hilton Tampa
Hilton Garden Inn Brandon
Tampa Hilton

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