I do have positive things to say but I can't start without this being told. We were here with a conference group. On the last day of our stay we awoke to the room being uncomfortably warm. We called Maintenance, the gentleman proceeded to tell me that because it had turned cool that the chillers on the hvac was not working. Mind you that I had 5 other people in the hotel that had no problem. When I told him this he just shrugged his shoulders saying I don't know then. He tweaked it a bit and left. We hoped it would get better. It was 78 degrees in our room at night. After dinner we returned with great hopes that we would be able to sleep comfortably. Much to our dismay it was still very warm. I called again to let them know that the room temperature had not changed. The same Maint. employee returned and said There is nothing I can do. I ask him if he would be able to sleep in this room and he shook his head, No. He left and no one else even bothered to call to apologize, offer to move us or anything! We are now here in the room, very uncomfortable and paying $179 per night. I just can't believe there system does not work when it gets cooler outside. So if you are in the hotel and it gets cool outside be prepared to sleep in a very warm room. Or you could choose to go elsewhere. I definitely will next time!
Beautiful hotel but customer service overshadowed a beautiful hotel. So sad for the owners they have a beautiful product and their customers are not being taken care of in a respectful way.
- Official Description (provided by the hotel):
- A striking silhouette along the Channel Riverwalk, Tampa Marriott Waterside Hotel & Marina in Ybor City overlooks Tampa Bay in the heart of Downtown. Our hotel in Tampa, Florida is located adjacent to the Tampa Convention Center. This world-class hotel's 50,000 square feet of newly renovated meeting space, full-service spa, and several delicious restaurants such as Café Waterside and Champions, make it the perfect destination for work and play. Part of the Channelside District, Tampa Marriott Waterside Hotel & Marina is among the most luxurious of hotels in Tampa, Florida, with newly renovated rooms and suites offering private bay or city view balconies. After a busy day, unwind in one of our lounges or enjoy culinary excellence at Il Terrazzo. For ultimate relaxation, try our spa, jacuzzi, or rooftop pool! Boaters can dock and stay using the 32-slip, full-service Marina at the exclusive Tampa Marriott Waterside Hotel & Marina. ... more less
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- Also Known As:
- Marriott Tampa
- Tampa Marriott