I visited a friend the last 2 days who was staying at this hotel.July 15 & 16 2019. Both days I used the Valet Service which is Towne Valet. Horrible customer service, disorganized and my experience with the valet cashiers was unacceptable! They held my keys hostage for my name did not match the hotel guest. Are you kidding me??! Of course it won't match I'm a guest of the hotel guest! Asked for my DL and registration and made me wait for 15 minutes! I was deeply embarrassed and felt harassed. They did all these in front of the hotel guests waiting for their car. I have never been treated like that in a high end hotel like The Marriott. No apology, NOTHING! Albeit the hotel staff that we encountered were courteous and friendly, I will NEVER RECOMMEND this hotel again to any of my friends and family. Marriott should re-visit the quality of the valet service. It's shameful and customer service is non existent. Not what I expected in a 5 star hotel. I should have told him to stay at The Ritz instead.

PS: Construction going on outside the lobby, making it difficult to venture out to Jackson's and American Social.

There were too many misses and too few hits during our stay. I had been looking forward to staying at this hotel since it opened as an overnighter for a Bolts game or event at Amelie. Sunday before a concert at Amelie: booked a balcony room (premium reservation); however, due to 'painting' the table and chairs were removed from our balcony. There was not painting activity on a Sunday and the staff could've moved the balcony table and chairs off the balcony the next day (Monday) when painting resumed. Paid a premium only to not enjoy the upgraded room. Only three elevators out of six were operable...extremely long lines and wait. After the show the elevator line extended well past check -in. My wife and I ate at the Garrison Tavern before the show and had a TERRIFIC experience! Good food and service. We attempted to go back to the Garrison after the show; however there was a 45 minute wait - in spite of numerous empty tables in full view - due to only 'two servers' being on duty. Two servers on a Sunday night after a concert? We wanted to patronize the restaurant after the show and put our name on the list...and LEFT after another patron, who bullied the hostess, was seated right away. Wow. It wasn't much better in the lobby as after we found a table, it was over 30 minutes of servers looking right through us before I had a flag someone down to clean the table and take our order. Staffing was a mess at this hotel and the overall level of service did not match with the price or expectation of the venue. The value and service were lacking in spite of repeatedly overlooking the misses and hoping the next expectation was met. We are far from demanding....but the value must match the price. I am not sure if we will come back.

Stayed here for the convenience, valet pkg was $32 bucks w/o tip, but handy. We'd asked for high floor w/view, check in put us in room w/balcony totally filled & blocked w/construction materials.
I asked for mgr help & Hayley came right out, we were moved. Paid a little more for club level, food was nice, Ashley & David were great service in club.
Shower floor was reeeeal slippery tho, no mat, we put towel on shower floor for safety.
Elevators were broken (3 out of 6) from lightening strike, but well managed by staff who handled the mob that came over after great ELO concert. :D
Lance helped at check out, verrry nice... would stay here again!