Please make other reservations at another hotel. The management team (especially Hayley) at the front desk and the people at the Waterside Grill were absolutely horrible! My aunt and I and two teenagers stayed in this hotel for a conference during the first week of July. When we reserved this hotel in December 2018, the website did not indicate that they were doing some major renovations and construction at the hotel. We stayed in room 1139, we had a fantastic view of the harbor but we couldn't look out the window because workers were on the scaffold outside our room! We were able to look outside the window after 5pm. On July 4th the elevators were not operable for a few hours which was a huge inconvenience, our teenage girls had to walk up eight flights of steps (which was not safe) to get back to the room after swimming. The connecting room that is to the left of this room had workers drilling and hammering at 7 in the morning which disturbed our sleep. When my aunt went downstairs to complain about these these inconveniences, the woman she spoke with was very callous, cold, and unconcerned. I purchased from the restaurant and the bill was $26.00 when I checked my card balance, an extra $52.00 had been added to my card. When I went down to speak with a manager, he was rude and declined to check the transactions and compare them to the actual receipt I was given and the document my bank provided me with to prove that an extra $52 had been added to the $26 bill. My aunt and I both have agreed that we will never stay at another Marriott hotel. I really hope that these people who were unprofessional lose their jobs, better yet I hope that the Marriott hotels go out of business so that they can stop cheating people! If you are a Marriott representative who reads this review, please refrain from posting your scripted response, you may contact us directly. The only response my aunt and I would like from your company is how the Marriott hotel can right the inconveniences we experienced during our stay and how to have my money returned to me!

Months ago I had bright idea to book a room at the Tampa Marriott Water Street on the the Riverwalk in Tampa for my husband & 2 grandsons. I booked a balcony room with water view. I GOT...a room with ONE King size bed , hotel said we would get one rollaway bed. The room was a handicap accessible room with what I would describe as a partial water view! Hotel had been hit by lightning on roof and elevators were down. We were on 6th floor. I ran down to get bags we left with bellman , told they were on their way up. Ran up six flights of stairs only to wait another hour for bags that did not show up. Called down, surprise they were not on there way up. We got bags just as desk called up to tell us there were no rollaway beds left! That was it. Went down ,got our money back and drove home. This 4th of July was a bust. thanks to the Marriott. And that was not a water view!